4.1/5 Very Good! (558 reviews)
I found staff little rude. When asked a question, staff had attitude. I had lost my bag in train. When i called the receptionist if they knew the train station number, one staff told me “I don’t work for train station”. It really a rude way of answering. Second thing was questions regarding their mini bar which had weird rule. When asked second time, the staff told me, “what did I tell u yesterday”. I did not pay so much money to have altitude from their staff. There couple other time also, the staff would chit chat inside had me wait for minutes. When i saw peeked inside they were chit chat and they knew the guest is waiting. Second time I had to interrupt their chat bcoz i was getting late to catch my train. Overall, their staff needs to be trained on hospitality.
Reviewed on Sep 19, 2022