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Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Photo gallery for Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Primary image
Outdoor pool, pool umbrellas
Room, 2 Twin Beds | View from room
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4-star property

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
22 Whitely Street, Johannesburg, Gauteng, 2076

Explore the area

  • Popular LocationMelrose Arch Shopping Centre3 min walk
  • Popular LocationWanderers Stadium14 min walk
  • Popular LocationJames and Ethel Grey Park18 min walk
  • AirportJohannesburg (JNB-O.R. Tambo Intl.)30 min drive

Room options

About this area

Johannesburg

Located in Johannesburg, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch is connected to a shopping center. The Wanderers Golf Club and Killarney Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Melrose Arch Shopping Centre and Sandton City Mall. Looking to enjoy an event or a game while in town? See what's going on at Wanderers Stadium. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as ecotours.

What's nearby

  • Melrose Arch Shopping Centre - 3 min walk
  • Wanderers Stadium - 14 min walk
  • James and Ethel Grey Park - 18 min walk
  • The Wanderers Golf Club - 2 min drive
  • Killarney Golf Club - 4 min drive

Getting around

  • Rosebank Station - 8 min drive
  • Johannesburg Sandton Station - 12 min drive
  • O.R. Tambo Intl. Airport (JNB) - 30 min drive

Restaurants

  • Tashas Melrose - 3 min walk
  • Pigalle Melrose - 3 min walk
  • Orient - 5 min walk
  • JB's corner - 5 min walk
  • Arbour Cafe & Courtyard - 17 min walk

About this property

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4-star family-friendly hotel connected to a shopping center
A roundtrip airport shuttle, a terrace, and a shopping mall on site are just a few of the amenities provided at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch. Treat yourself to a body wrap, reflexology, or a facial at Camelot Spa, the onsite spa. Be sure to enjoy garden views at the onsite restaurant. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and an area shuttle
  • An area shuttle, a computer station, and smoke-free premises
  • A 24-hour front desk, meeting rooms, and a banquet hall
  • Guest reviews give good marks for the helpful staff and proximity to the airport
Room features
All 197 rooms have comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Highchairs, baby baths, and free infant beds
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (ZAR 65 per night)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: ZAR 215-215 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Designer stores
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Shopping mall

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Sign language-capable staff
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Fireplace in lobby
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Pillow menu

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

More properties to consider

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Breakfast fee: between ZAR 215 and ZAR 215 per person (approximately)
  • Airport shuttle fee: ZAR 760 per vehicle (one way)
  • Self parking fee: ZAR 65 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Protea Hotel Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch
Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Hotel Fire Ice Marriott JHB Melrose Arch
Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Marriott JHB Melrose Arch
Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
Protea Hotel Fire Ice by Marriott JHB Melrose Arch
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel

Frequently asked questions

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

As of Oct 3, 2022, prices found for a 1-night stay for 2 adults at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch on Oct 21, 2022 start from $75.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Protea Hotel Fire & Ice by Marriott JHB Melrose Arch pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Self parking is available for ZAR 65 per night.

What time is check-in at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Check-in is from 2:00 PM - midnight. After-hours check-in is not available.

What time is check-out at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Check-out is at 11 AM.

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 760 per vehicle applies.

Where is Protea Hotel Fire & Ice by Marriott JHB Melrose Arch located?

This family-friendly Johannesburg hotel is located in the entertainment district, within a 15-minute walk of Melrose Arch Shopping Centre and Wanderers Stadium. James and Ethel Grey Park and The Wanderers Golf Club are also within 2 mi (3 km).

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 130 out of 305 reviews
5 - Excellent 43%
Rating 4 - Good. 123 out of 305 reviews
4 - Good 40%
Rating 3 - Okay. 24 out of 305 reviews
3 - Okay 8%
Rating 2 - Poor. 18 out of 305 reviews
2 - Poor 6%
Rating 1 - Terrible. 10 out of 305 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.0/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4.1/5

Eco-friendliness

2/5 Poor

Stanley
Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
When we booked we asked for a room with bath and they accepted our booking. On arrival we were given a room without a bath and were informed that all rooms had no bath except for 3 in the entire hotel which are booked long in advance- we booked over 6months ago. Hotel looks tired and rooms very small. No toiletries were available in the room. Staff were outwardly friendly but totally matter of fact and not helpful at all. Was not told that parking was included by reception and the porter asked me why I was paying for parking since I was a guest. He directed me to reception where happy to then stamp the parking ticket but were not forthcoming as to why I wasn’t offered the same.
Stayed 2 nights in Sep 2022

5/5 Excellent

Verified traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Highly recommend if you enjoy smaller boutique style hotels and good safe location.
Stayed 2 nights in Jun 2022

2/5 Poor

harry
Traveled with family
Disliked: Property conditions & facilities, room comfort
Not good our room was freezing
Stayed 1 night in Jun 2022

5/5 Excellent

Daniella
Stayed 1 night in Jun 2022

5/5 Excellent

steven
Stayed 1 night in May 2022

1/5 Terrible

S
Stayed 8 nights in May 2022

5/5 Excellent

nishit
Stayed 2 nights in May 2022

5/5 Excellent

Jocelyn
Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautifully decorated....it was sheik and modern. The staff was friendly and willing to help.
Stayed 3 nights in May 2022

5/5 Excellent

Bruce A
Great professional service
Very good professional service from all the very nice staff throughout our stay. On arrival at 6pm our room wasn’t ready. The manager, Lesedi, immediately intervened, apologized and offered a voucher for a milkshake. While small it was a nice gesture and he took responsibility. Our room was ready 10 min later. So 10/10 for device.
Stayed 4 nights in Apr 2022

4/5 Good

Jacobus
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022