Kambi Vacations from $960

The Belvedere Gerakas Hotel was wonderful to stay in. It was our second stay at this hotel and our third to the island. We love the location of the hotel. It’s set in a quiet location surrounded by gardens and farmland but also within walking distance of the most beautiful beaches. My partner and I love the beaches so don’t spend much time at the pool. However, we did use the pool a lot this year, as the weather was very hot and the clean, heated pool was a wonderful relief from the heat. There was always a wide selection of food and drink available for breakfast and all to a very high standard. The hospitality was also at a very high standard. All the staff were very friendly and were there if we ever needed advice or help. We would not hesitate to return again.

My husband and I were due to stay here for 4 nights at the end of last month, however our flight from Gatwick to Zakynthos were cancelled by EasyJet due to a storm/bad weather. The next flight out to the country was 2 days later. This was clearly out of our control. We contacted Expedia to ask for our money back on the hotel booking and the hotel declined to refund us stating their cancellation policy. I understand this is a business but our flights being cancelled on the day we were due to fly and check-in is clearly not our choice and a clear case of extenuating circumstances. My husband and I would’ve been prepared to stay at the hotel at another time if the refund could’ve been offered to us via another means (voucher etc) but this wasn’t offered and was an automatic NO. This decision would’ve been at the hotels discretion considering the circumstances. Very disappointed and we will now have to sought our money back by another means (insurance/bank).

I don’t usually take the time to review my stays, but this is a must. As a traveler that booked a 5 start hotel, I am quite upset at the inaccuracy of this rating. The hotel is “nice”, but the quality is of a 3.5 star hotel (at most). There is minimal to no WiFi. We were greeted with a “used” glass of white wine (evident markings of lip stick on the glasses). Breakfast is included, but the quality of the food is suboptimal. We went for breakfast the first day, walked around the buffet area, and literally left without eating. I can go on and on, but I feel that this information is enough for anyone considering this hotel to think twice if expecting high quality. The staff was nice, but that’s not enough for a 5 star rating.