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Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Guest reviews

4.7 out of 5 Exceptional
115 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
Air Conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationUganda Golf Course8 min walk
Popular LocationThe Parliament of the Republic of Uganda11 min walk
Popular LocationEmbassy of France17 min walk
AirportEntebbe (EBB-Entebbe Intl.)39 min drive

Choose dates to view prices

  • Deluxe Room

    Room amenities

    • 506 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Room
  • Executive Room

    Room amenities

    • 560 sq ft
    • Sleeps 3
    More detailsExecutive Room
  • Business Suite

    Room amenities

    • 1023 sq ft
    • Sleeps 3
    More detailsBusiness Suite

About this area

Kampala

Located in Kampala, Kampala Serena Hotel is in the city center. Uganda National Museum and Ndere Cultural Centre are cultural highlights, and travelers looking to shop may want to visit The Acacia Mall and Metroplex Shopping Mall. Traveling with kids? Consider Nakigalala Tea Estate, or check out an event or a game at National Stadium.
Visit our Kampala travel guide
View in a map
Popular Location

What's nearby

  • Uganda Golf Course - 8 min walk
  • The Parliament of the Republic of Uganda - 11 min walk
  • Embassy of France - 17 min walk
  • Embassy of Sweden - 20 min walk
  • Kibuli Mosque - 11 min drive

Getting around

  • AirportEntebbe Intl. Airport (EBB) - 39 min drive

Restaurants

  • The Pearl Restaurant — 1 min walk
  • Explorer Italian Bistro — 1 min walk

About this property

Kampala Serena Hotel

5-star family-friendly hotel near The Acacia Mall
Along with 6 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a bar/lounge. All 152 rooms offer free WiFi and free wired Internet, Smart TVs with satellite channels, and comforts like pillowtop beds and Egyptian cotton sheets. Other amenities available to guests include 24-hour room service, TVs, and minibars.
Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Free valet parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6 AM–10 AM
  • 6 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Art gallery
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • 16 meeting rooms
  • Business center
  • Conference center (10290 square feet of space)

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch Smart TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from noon - 6:00 PM
Late check-in subject to availability
Express check-in

Check-out

Check-out before 10 AM

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 100.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the health club
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Can I cancel my reservation for free at Kampala Serena Hotel and receive a full refund?
Yes, Kampala Serena Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Kampala Serena Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Kampala Serena Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–6:00 PM.
Is Kampala Serena Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Kampala Serena Hotel?
Self parking and valet parking are free at this property.
What time is check-in at Kampala Serena Hotel?
Check-in is from noon–6:00 PM. Late check-in is available during limited hours.
What time is check-out at Kampala Serena Hotel?
Check-out is at 10 AM.
Does Kampala Serena Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of UGX 242750 per person, one-way, applies.
Where is Kampala Serena Hotel located?
This family-friendly Kampala hotel is located in the business district, within a 15-minute walk of Uganda Golf Course and The Parliament of the Republic of Uganda. The Acacia Mall and Makerere University are also within 3 mi (5 km).
4.7
Exceptional
115 reviews
5 - Excellent
90
4 - Good
22
3 - Okay
2
2 - Poor
0
1 - Terrible
1

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020

1/5 Terrible

Stayed 3 nights in Mar 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food options. Nice pool, sauna, steam room. Very helpful staff. Comfortable room and amenities.
Stayed 1 night in Feb 2020

5/5 Excellent

Stayed 1 night in Feb 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Staff & service
The location is excellent. Every aspect of the hotel is excellent- swimming pool and the gym, breakfast, service and so on.
Stayed 1 night in Feb 2020

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