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Kampala Serena Hotel

Photo gallery for Kampala Serena Hotel

Lobby
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Overview of Kampala Serena Hotel

Kampala Serena Hotel

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
Map
Kintu Road, Kampala, 256

Explore the area

  • Popular LocationUganda Golf Course8 min walk
  • Popular LocationThe Parliament of the Republic of Uganda11 min walk
  • Popular LocationEmbassy of Sweden20 min walk
  • AirportEntebbe (EBB-Entebbe Intl.)39 min drive

Room options

About this area

Kampala

Located in Kampala, Kampala Serena Hotel is in the city center. Uganda National Museum and Destreet Art Gallery are cultural highlights, and some of the area's activities can be experienced at Uganda Golf Course and Speke Resort and Conference Centre. Traveling with kids? Consider Nakigalala Tea Estate, or check out an event or a game at National Stadium.

What's nearby

  • Uganda Golf Course - 8 min walk
  • The Parliament of the Republic of Uganda - 11 min walk
  • Embassy of Sweden - 20 min walk
  • Uganda National Museum - 7 min drive
  • Kibuli Mosque - 12 min drive

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive

Restaurants

  • The Water - 5 min walk
  • Meeting Point - 5 min walk
  • Banange Brewing Company - 7 min walk
  • Yujo Japanese Restaurant - 7 min walk
  • Asian Fusion - 8 min walk

About this property

Kampala Serena Hotel

5-star luxury hotel in the business district
Consider a stay at Kampala Serena Hotel and take advantage of a free breakfast buffet, a roundtrip airport shuttle, and a poolside bar. Treat yourself to a massage, a manicure/pedicure, or a body scrub at Serena Maisha Spa, the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature French cuisine and garden views. Yoga classes and Pilates classes are offered at the health club; Kampala Serena Hotel also has a terrace, an art gallery on site, and a coffee shop/cafe. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, concierge services, and a banquet hall
  • A 24-hour front desk, tour/ticket assistance, and massage treatment rooms
  • Guest reviews speak well of the breakfast, pool, and helpful staff
Room features
All 152 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces. Guests reviews say good things about the comfortable rooms at the property.
Other amenities include:
  • Highchairs, baby baths, and free infant beds
  • Egyptian cotton sheets, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch Smart TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6 AM–10 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • The Pearl Restaurant
  • Explorer Italian Bistro
  • The Lakes Restaurant
  • Pool Side Restaurant
  • Champagne Bar

Things to do

  • Aerobics classes
  • Art gallery
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (10290 square feet of space)
  • Meeting rooms - 16

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch Smart TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from noon - 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the health club
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Does Kampala Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–6:00 PM.

How much does it cost to stay at Kampala Serena Hotel?

As of Nov 28, 2022, prices found for a 1-night stay for 2 adults at Kampala Serena Hotel on Dec 17, 2022 start from $253.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kampala Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kampala Serena Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Kampala Serena Hotel?

Check-in is from noon - 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Kampala Serena Hotel?

Check-out is at 10 AM.

Does Kampala Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of UGX 242750 per person applies.

Where is Kampala Serena Hotel located?

This family-friendly Kampala hotel is located in the business district, within a 15-minute walk of Uganda Golf Course and The Parliament of the Republic of Uganda. Embassy of France and Embassy of Sweden are also within 1 mi (2 km).

Overall score and ratings

9.4

Exceptional

Rating 10 - Excellent. 102 out of 130 reviews" "
" "10 - Excellent 78%
Rating 8 - Good. 24 out of 130 reviews" "
" "8 - Good 18%
Rating 6 - Okay. 3 out of 130 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 0 out of 130 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 1 out of 130 reviews" "
" "2 - Terrible 1%

9.5/10

Cleanliness

9.3/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Mitchell, Lethbridge
Stayed 1 night in Jul 2022

10/10 Excellent

Carine
Stayed 5 nights in Jul 2022

10/10 Excellent

Yichen
Stayed 6 nights in Jun 2022

10/10 Excellent

Kennedy
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, staff very friendly and the room was clean
Stayed 2 nights in Jun 2022

10/10 Excellent

Jay
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

8/10 Good

Jay
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

David
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely welcoming and has great facilities. Providing very comfortable rooms and excellent service.
Stayed 1 night in May 2022

8/10 Good

Arvinder
Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Apr 2022

10/10 Excellent

Amy
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kampala Serena has some of the most beautiful grounds in the city. The amenities were fantastic, and the service was exceptional. Can’t recommend enough.
Stayed 7 nights in Feb 2022

10/10 Excellent

Jonathan
Stayed 1 night in Feb 2022