Ratings based on 282 Verified Reviews

3.9 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Kuala Lumpur, MY

Mediocre hotel, good location

Posted Aug 16, 2017
Pros: Location, free minibar, breakfast and pool
Cons: Cleanliness of the building, complete overhaul of the outlook of the hotel, staff training for friendliness.
Location: Plenty of shops, bars and restaurants nearby. The beach is also a short walk away.
Had an average experience at Sugar Marina Resort-Fashion. My gf and I spend 6 nights at Sugar Marina. The location of the hotel was strategic, as it is a 3 mins walk to the beach and close to many restaurants and convenience shops like 7-eleven. However, besides the great variety of choices during breakfast and the free refill of the minibar, the hotel lacks proper cleaning staff, as our room were slightly dirty when we first checked in. In addition, I would advise you to fork out additional money for a room upgrade, as our initial room choice (cheapest option), was facing a stone brick wall with no view in sight. The pool was also slightly dirty around it edges, and there is only one worn-out lift for the entire hotel, though it doesn't seem like a big problem for the guests, as most of them opt to walk up the stairs.
4 out of 5
for Everyone
by A verified traveler

Great breakfast buffet

Posted Jun 23, 2017
Hotel looks a bit old since my last stay in 2013. Nothing to complain about. Best breakfast buffet in the area.
4 out of 5
for Everyone
by A verified traveler from Melbourne

Great Location!

Posted Apr 29, 2017
Great location, good wifi, comfy bed and clean room - perfect for what I needed
3 out of 5
for Everyone
by A verified traveler from texas

Great location

Posted Apr 26, 2017
Situated only a 2 min walk from kata beach this hotel made it easy for us to get around the city by foot or by taxi. The rooms were ok. Bed is a bit hard. Wifi is spotty, kept getting bumped off and having to relog in. Staff was very nice and accommodating to any need we had, i.e. More towels, coffee etc. if you are looking for an inexpensive lodging option this hotel would do the trick
2 out of 5
by A verified traveler

great location but the hotel needs upgrading

Posted Mar 15, 2017
The hotel staff were great. The room itself could have used a bit of an upgrade. The water pressure in the shower was too low to wash my hair and the tub didn't have a plug for the drain. I ended up washing my hair in the tub and plugging up the drain with a washcloth. The fake "Prada" shoe in the bathroom was filthy.
3 out of 5
for Everyone
by A verified traveler

Posted Dec 6, 2016
Pros: Price. Close to the beach.
Cons: Needs some sprucing up
Location: If you don't like noise book the room with pool view
Good value for the money. Close to the beach. The hotel staff is trying hard to be helpful. They may not understand you but will always say "yes". The buiding shows some wear and tear, but you get what you paid for.
3 out of 5
by A verified traveler

Restaurant and mini mart very convenient

Posted Nov 7, 2016 on Hotels
The stay was great except for the shower. Water pressure was very Low and I requested to clean the room in the morning when am out and the staffs only come to clean the room in the afternoon .
5 out of 5
for Couples
by A verified traveler from Singapore

Hotel is better than what we have paid

Posted Sep 21, 2016
Pros: Location and facilities
Cons: Maybe some of the area in the hotel may look run down. Can be improved by maintenance of wall and furniture.
Location: Great location, 7-11 nearby and restaurants outside the hotel
Reviews sounded quite run down. However from my experience the hotel provide clean room and amenities are complete. I enjoyed the bathtub a lot as well. The bed is really comfy, the staff are very helpful and provide us smile and good service. I felt like the hotel have given me more than what i have paid. I am very happy with my stay.
4 out of 5
by A verified traveler from Melbourne

Quiet, sleepy and peaceful

Posted Sep 8, 2016 on Hotels
Excellent property. Room was clean and modern. Breakfast cheaper then listed on the website, only 250THB. Excellent pool access room. Housekeeping were immaculate and very detailed. Friendly staff. Cons- 1/constant smell of smoke on the balcony when neighbors smoked. 2/Shower struggled to maintain constant temperature, had to keep fiddling with the taps. 3/Taxi took me to the wrong hotel, ensure the taxi knows the correct location as there are two Sugar Marina hotels in Kata. 4/Ridiculous closing time of the pool (8pm)
3 out of 5
by A verified traveler from USA

Transferred to a Different Hotel

Posted Jul 23, 2016 on Orbitz
Pros: Distance from the beach, the friendliness and attention from the staff
Cons: Cleanliness, redecorating, alert guests of upcoming construction plans
Location: beach, restaurants, salons, spas
We arrived mid-July 2016, the pool was under construction. I thought it was not a big deal since the beach is only a block away. But as soon as the morning comes, the construction noise was on full blast. My only option was to transfer to a different Sugar Marina nearby. For the the one day and one night I was in Sugar Marina Fashion, the staff was very friendly and accommodating. The hotel room itself was very spacious; however, was dirty to my standard. There was sand and dust on the floors and in the bathroom. The bathroom itself was not thoroughly cleaned, which is not hygienic. I'm not sure how a deer's head trophy on the wall is considered "Fashion". I believed they tried to make this hotel an upscale-edgy feel, but didn't succeed. Even though the beach is only a block away, I won't be coming back to this hotel.