Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We have stayed in Seasons 1836 2-3 times previously and continue to enjoy it overall. Two issues however. First, we could not get either of the TVs to work after trying the "generic" instructions provided. We spent about an hour ourselves and then called Customer Service on Monday. Tuesday someone came to resolve the set up issues. Easy recommendation is to provide specific directions for this (and all units). So we were unable to use the TV for our first 2 days. Unacceptable and aggravating. Second, my wife called about 3:30 on Sunday, Feb 25th, our check in date knowing that the official check in time was 4:30. The person she spoke with said that early check in required a fee which we passed on. I called a few minutes later hoping to get a more reasonable response which I did without any questions asked. The person I spoke with took care of getting us in and gave us the access code. This is not a $ issue. This is a customer service (and poor at that) issue. It's reasonable that if we called ahead and wanted a GUARANTEED early check in that there would be an early check in fee. However, if the unit is ready, and as in our case, an hour early, good customer service and common sense, would allow early access since no extra effort is required. These type of no brainer issues will have us looking at other places when we vacation again next year. Unfortunately, these issues offset somewhat the other positives about this unit. On the plus side, the assigned parking directly in front of 1836 is fantastic.