"This hotel is located in an amazing and safe location to explore Hanoi old quarters, near all the major tourist attractions. The street outside was busy throughout the night, but there was no street noise. The room was very clean and nice with comfortable beds. Staff was also very friendly and the ..."

"This is a really excellent hotel. Great facilities, great service, great location, lovely breakfast and value for money. Would not hesitate to stay again, indeed would be first choice on any return to Hanoi."

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction."

"Loved it"

"Beyond 5 stars for the superb staff! So warm, welcoming and thoughtful. A special acknowledgment to Ms. Julie and Ms. Sam - truly exceptional hosts! My stay was not long enough - I will definitely come back!"

"The hotel staff went above and beyond in making our first time to Hanoi a very pleasant and stress free experience. The breakfast was always excellent and even though the hotel is a little out dated, it preserves all the traditional character of the old quarter."