I booked a 5 star hotel to ensure a luxurious and comfortable stay for my parents, my husband and myself.The hotel website promises superior and junior suits situated around the pool with all the comfort that you would expect for a 5 star accommodation. when we arrived we were put up in a room up a really steep hill. I explained that my father had a heart operation and my mum is anemic and both suffering from breathlessness and are not able to walk up that steep hill on a regular basis. I was told that the hotel is fully booked and they can't offer us any other rooms. Talking to the manager he tried to convince me that the rooms up the hill do belong to the Kipriotis Maris Suits despite the fact that their website shows clearly 186 rooms around the pool on level ground and NOT up a hill. The suits were spacious but very basic [what I would expect of a 3 star hotel]. The sprinkler was so close to our balcony so we had every evening our own little pool on our balcony. Drying bathing costumes and towels was impossible. It was a hit and miss whether we got fresh towels or top up of coffee or shower gels, even after asking for it.
The fridges and TVs in both our rooms needed fixing as they didn't work.
The sun lounges at the beach were supposed to be included, but not always available The beach bar offered only cola, fanta, sprite and water.
The food was ok. Repetitive and a little disappointing as we were looking forward to mediterranean cuisine which was rarely available.
Pros: Staff at the bar and the restaurant were absolutely exceptional. Very friendly, helpful and always smiling and trying to please you.
Cons: It needs to be made clear that the hotel has rooms up that steep hill. We were not the only guests complaining about that. Other guests were unhappy.
Location: Good location. Near to the town and possibilities to book excursions. Pebble beach.