La Nava Vacations from $947

Really impressed with this hotel. It’s very clean, well-decorated, and modern throughout — I’m honestly not sure where some of the other negative comments online were coming from, as our experience was excellent from start to finish. Staff were polite and genuinely helpful the whole stay. Breakfast had a great selection to suit all needs. We didn’t try the evening meal so can’t comment on that, but everything else more than made up for it. We used the spa and the treatments were excellent value for money. The pool area was spotless and there were plenty of sun loungers available, so no issue finding a spot to relax. The gardens were beautiful, and there was lovely outside seating in the evenings too — a really nice touch for relaxing after dinner. Overall a great quality adults-only spa hotel — would happily stay again and have booked for next year.

Service was great. They were very response and addressed our concerns. But the property is more 3 stars than 4. We had two small beds together in one room. My wife’s bed was slipping from the end so 20-30 pct was unusable and mattress should be replaced. Bathroom also had duct tape on the ceiling and the shower is barely 2 feet wide. I couldn’t shower without hitting my hand somewhere. Location is great but I wouldn’t stay here again. Would look for an actual 4 star hotel.

Great!

DO NOT STAY HERE – AVOID THIS HOTEL AT ALL COSTS! I left my luggage in the hotel's luggage storage before my flight on the evening of July 5, and my Louis Vuitton handbag was stolen. Inside were my passports, laptop, sunglasses, and other valuables. It was the only bag stolen that day, which makes the situation even more concerning. When I discovered the theft, there was no manager on-site to assist. The two employees who helped me, Sachin Kumar and Tiago, were unhelpful and showed very little urgency. Initially, I was told we could review the security camera footage. After waiting for over 1.5 hours, I was then told I could not view the footage and that my only option was to file a police report. When I filed the report, the responding officer told me they receive 2–3 reports like this every week from this hotel. That was incredibly alarming. Based on my experience, I strongly suspect this was an inside job. While I cannot prove that, the circumstances and the lack of transparency left me with very little confidence. I later spoke with the Director, Renato, who was also not helpful. He said he could only meet with me the following morning at 8:30 a.m., after I was already dealing with the aftermath of the theft. I was repeatedly told there was no useful video footage, despite there being visible security cameras in the lobby. Unfortunately, the theft was only part of an already disappointing stay. The rooms were not clean, the staff were unfriendly and slow to respond,