The staff was wonderful, let me start there. But the lack of hot water really put us off coming back. They did do what they could to assist us, but the lack of getting their hot water working, and giving various excuses on why it’s broke we’re disappointing. They do have an amazing hot steam room and hot sauna room though, if you’re looking for that.
The bed I slept on had a metal box frame that sounded like a steel drum when I moved around. You can hear every single noise by other guests. The pool, while cool you can swim from inside the building to outside, was full of little bugs swimming around. The hot tub’s temp never got above that level of when bath water is cool enough you either need to add more hot water or just get out. Our room keys randomly decided to stop working. And the slider door from our room to the common area was just left unlocked and cracked open by the cleaning staff.
They are obviously under construction of remodeling everything, and are experiencing a rough patch, but something are inexcusable.
Maybe next year they’ll have their situation under control.