Laem Chabang Vacations from $1,239

Friendly staff and prime location!

Overall: Mixed experience — great staff and lounge perks, but the property itself feels dated in places and some aspects are surprisingly inconvenient for a luxury hotel. Cons • Balcony doors are permanently locked, which is disappointing considering the views the hotel promotes and the large balconies on every room. This fact is NOT disclosed when booking or in advance. • No on-site shop for basics like snacks, sunscreen, or small essentials. • Room keys are very impractical – a thick faux-leather card holder that doesn’t fit easily into a wallet or pocket. Digital room keys via phone would be a huge improvement. • Electrics feel dated. In my room (5414), the Do Not Disturb and housekeeping buttons didn’t work. • Shower drainage issue – the tray fills up and can overflow if you shower for too long. • Elevators can get very busy, especially at peak time, so getting up/down can take extra time • Staff knowledge about the local bar/dining and sky bar scene was very limited. For example, several staff members asked were unfamiliar with nearby places like Nobu (world famous Japanese restaurant chain) or Le Du Kaan (famous Asian restaurant with Michelin star chef) which are direct competitors to the hotel’s Sky Bar and close-by • Sky Bar is extremely overpriced. We paid over £60 for a glass of Sangiovese and a rum & cola, it’s a tourist trap and best to avoid drinking or dining there. In my opinion, Le Du Kaan offers significantly better views, facilities and finish

The laundry was inconvenient. The washer worked fine. The machines work on 10THB, there is no change machine in the laundry room and the front desk was out of coins. Further more the dryer costs more than the washer and it did not dry my clothes at all. Probably the exhaust is completely blocked. I tried to explain it to the front desk but they could just not comprehend what I was talking about. They were concerned that the machine may have taken my money. Technically I put money in the machine and it started spinning. Just not drying even after almost an hour. So i gave up and dried the clothes in my room. The breakfast was OK. The staff seemed annoyed at how many times they had to refill the coffee machine.

It’s very good location if it’s your first time in Thailand, and the hotel offers family room, which was one of the reason why we decided to stay, and rooms are great size as well! Also the spa upstairs is a big bonus!! The staffs are really nice as well. The only tiny thing I could think about is to maybe bring a filter shower head, it’s less of a hotel issue, I think it’s a city pipe condition, and my family is quite sensitive to that, but regardless, we will stay again!

I stay here quite often and i have seen an unfortunate decline in the quality of staffing and the way they look after customers, this use to be one of my favourite hotels to stay at, they made you feel so welcome and were so responsive. Unfortunately I can't say that any more. Damn shame...