"The hotel is quite nice and comfortable. However, I have some problems with it. The hotel has two receptions and they keep passing you from one to the other and the two are like 2 mins walk away. Then I booked days before however it took about 30min for them to find my booking. This was despite that I paid online. Then the next morning I was told breakfast is only for one guest and I had to call hotel.com who now offered to refund me. The staffs were not very helpful but the hotel itself is...
"The hotel is quite nice and comfortable. However, I have some problems with it. The hotel has two receptions and they keep passing you from one to the other and the two are like 2 mins walk away. Then I booked days before however it took about 30min for them to find my booking. This was despite that I paid online. Then the next morning I was told breakfast is only for one guest and I had to call hotel.com who now offered to refund me. The staffs were not very helpful but the hotel itself is...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
My Fiancé and I throughly enjoyed our 13 night' stay here at CITI Residence. From the moment we were taken to the property - We were warmly welcomed by the Receptionist and escorted to our room.
After a few nights in our first room - We ran into an unpleasant smell, upon complaining - in the middle of the night - The management quickly moved us out and into a new room which seemed nice.
The property is clean with everyday housekeeping services, very well maintained and privacy is simply...
My Fiancé and I throughly enjoyed our 13 night' stay here at CITI Residence. From the moment we were taken to the property - We were warmly welcomed by the Receptionist and escorted to our room.
After a few nights in our first room - We ran into an unpleasant smell, upon complaining - in the middle of the night - The management quickly moved us out and into a new room which seemed nice.
The property is clean with everyday housekeeping services, very well maintained and privacy is simply...
Sunny Srinivas
Reviewed November 3, 2026Reviewed November 3, 2026
I have been a satisfied customer at your hotel, but I've encountered a recurring issue that needs attention. The staff members seem to overlook verifying payments made through Expedia, leading to unnecessary inconvenience.
Issue Details
1. I book and fully pay through Expedia.
2. Upon arrival, staff claims payment is pending or incorrect.
3. This has happened consistently, causing unnecessary stress.
Request
1. Improve payment verification processes.
2. Ensure staff thoroughly checks...
I have been a satisfied customer at your hotel, but I've encountered a recurring issue that needs attention. The staff members seem to overlook verifying payments made through Expedia, leading to unnecessary inconvenience.
Issue Details
1. I book and fully pay through Expedia.
2. Upon arrival, staff claims payment is pending or incorrect.
3. This has happened consistently, causing unnecessary stress.
Request
1. Improve payment verification processes.
2. Ensure staff thoroughly checks...
Aminatu
Reviewed November 20, 2024Reviewed November 20, 2024
Hotel staff were hiding the promo reduced rates for Christmas and it caused an issue before they finally accepted to show me the real promo prices! Wondering if they are keeping the extras for themselves....
Hotel staff were hiding the promo reduced rates for Christmas and it caused an issue before they finally accepted to show me the real promo prices! Wondering if they are keeping the extras for themselves....
saf
Reviewed December 29, 2014Reviewed December 29, 2014
Staff was very nice and courteous. Breakfast was great. Room service Club sandwich was very poor. Food service at pool sode was very poor. Pool was filthy.
Staff was very nice and courteous. Breakfast was great. Room service Club sandwich was very poor. Food service at pool sode was very poor. Pool was filthy.