Laguna Playhouse Tours

Needed room change due to smoke and smell but they were very accommodating

It was our first time in the Orange County area and we loved Laguna Beach and Newport Beach areas.

My conclusion from this trip. I will no longer book hotels through Expedia. My overall experience with the hotel and the staff was great. I booked a room for four people (2 adults and 2 kids). I picked a room with two queen beds in order to accommodate the four of us. On the day of the check-in I called the hotel to confirm. They said that they can only give us a room with a single king bed. When I told them we are four people, they said that information does not come through with the reservation. I truly don't understand how hotels work and how Expedia works with them but I really think the number of guests is a crucial piece of information. The staff tried hard to accommodate us and gave us two adjacent room for an additional (though discounted) cost. They also offered to cancel with a full refund. Given this happened on the same day and that I wasn't sure I could get my full refund from Expedia, I decided to pay the extra cost and get the two rooms. The hotel should have reached out to me earlier but I will no longer use Expedia in my future reservations as they make it difficult to be notified of changes and I really believe this whole thing could have been avoided if they weren't in the equation.