Ratings based on 169 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler from California
Not a great experiencePosted Sep 14, 2015
Pros: Manager was very nice
Cons: Fix the wiring at the sink in room 111, and replace the ridiculously noisy fan in the bathroom.
Location: Gardnerville was completely inert. If you're not a gambler, there is nothing to do there. Both Friday and Saturday nights, the town was deserted.
There were price tags on everything at this hotel which we found to be very tacky. I felt like I was sleeping in an overpriced general store. I booked the room because they advertised that they provided breakfast. What a bait and switch! "Breakfast" was either a bowl of oatmeal or a cup of yogurt. Nothing else. Of course, if you were still hungry, they had lots of other food items for sale. This was completely dishonest and the reason why I won't ever stay here again.
by A verified traveler from SF,CA
just don't..Posted Aug 25, 2015
We booked this hotel because we wanted to go to Lake Tahoe and didn't realize how far it was from there. There's absolutely nothing to do in gardnerville, that had to be the most depressing town I've been to. We arrived a couple of hours early and they wouldn't let us check in until 3 because according to them they hadn't cleaned our room yet, when they did, we walked in the room and noticed huge stains on the carpet, a big bump on the floor that squeeked when we walked on it, and smelly bed sheets. We stayed there for 2 nights and our room was never cleaned, the coffee maker was dirty and had old coffee residue in it. the rooms looked way better in the pictures, but don't be fooled! If you are planning on going to lake Tahoe spend the extra money on something closer and nicer with things to do! Also they hold $100 from your card for incidentals so don't use a debit card I had no lunch money because of that!
by A verified traveler
Overal not bad but with some problem.Posted Aug 25, 2015
It had a kind of Horrible breakfast. It was actually nothing! The Wifi was not working During our visit. The carpet was so dirty but other things was clean. Room design was nice and warm.
by A verified traveler from Scottsdale Az
Out of touch with 2015 accommodationsPosted Aug 9, 2015
Lousy front desk...not friendly. Hotel is dark and smells. Not really clean...no phone or wi fi in rooms. Inconvenient to drive in and unload. Noisy at night...not good insulation. Dreary. Historical but that's it for us.
for Everyoneby A verified traveler from Aruba
Excellent hotel.Posted Jul 30, 2015
Excellent hotel. Quiet neiberhood. Small park close bay. Only the carpet had marks on it.
by A verified traveler from Las Vegas, NV
Old town, GardnervillePosted Jul 20, 2015
Pros: The lobby was so pretty.
Location: The town itself is very clean decorated by many flowers. 30 min. drive to South Lake Tahoe.
First when we enter the room, there was a strong odor of a air freshener or a deodorizer. However, we can still smell the odor they were trying to get rid of. (maybe a pet odor or cigaret odor) We found a piece of hair in the refrigerator, a greasy dried green onion in a ceramic mug which suppose to be clean because the other mug was clean. The individual coffee pack was set with MANY decaffeinated pack with one of each of regular coffee. When we open the packet to brew some coffee, the coffee filter was already wet? It was not just one packet, four packets were already moistened in the packet so we had to throw them away. Very strange....
Comment from Hotel Management
Aug 4, 2015 by Deb, Hotel Management
I am so glad you liked the lobby and feel. Gardnerville and the whole Carson Valley is definitely a wonderful place with lots to do! I am so sorry about your housekeeping issues. I hope you reported it to the manager at the time of your stay – that is unacceptable, and we will use your review to train the staff and improve. Thank you for your feedback. I am sorry that you were affected this way. It is NOT our standard. We do have decaf coffee – it is at the front desk, upon request. Not may use them and we like to keep them fresh. We are amidst a flooring replacement and it is about 1/3 complete – we are so excited to have new, recycled state of the industry flooring coming in. We hope you will allow us to host you again.
by A verified traveler
Posted Jul 10, 2015
They placed us in a handicap room. The floors were stained, a few bugs literally in each corner.
for Everyoneby A verified traveler
Posted Jul 8, 2015
Nice hotel, very quiet even on a holiday. The staff was very accommodating as we had to extend our stay due to car trouble. I would stay there again.
by A verified traveler
Close to Lake Tahoe nice drivePosted Jul 7, 2015
Service was pathetic, room was not clened. No room service for one day. Not safe place to drive in the night
for Familiesby Linda from Huntington Beach, CA
Gardnerville , Nevada visitPosted Jun 8, 2015 on Hotels
Hotel employees were congenial and helpful. Initially, WIFI in room didn't work, but router was replaced and it then worked, although slow. Hotel was centrally located in town and we were able to walk around easily. we enjoyed the bicycles that the hotel provided.