9.6/10 Exceptional! (619 reviews)
As the top hotel in the area the biggest issue for me was the customer service. The hotel is beautiful and rooms are stunning. You have everything you need and more. Gym needs a bit of improvement and better lighting. But the worst was the poolside service. Several days people were trying to chase down servers and ask for drinks/food. Nobody is around to serve you and when you ask, towel guys can’t help and say it’s a normal complaint. The service at the root was extremely rude and slow too. Again, hotel is beautiful but you expect top service at a five star hotel.
Reviewed on Sep 5, 2025