Disappointing experience at Novotel Bourges
Unfortunately, our stay at the Novotel Bourges was very disappointing, particularly because of how we were treated when we politely asked for a simple ice cream for our autistic son. We had hoped for a welcoming environment, but this incident set a negative tone for the rest of our visit and left us feeling unwelcome.
Our son has specific dietary restrictions and cannot eat many foods. He wanted something small while we were eating, so we asked if it was possible to buy an ice cream from the restaurant for him at the time. We were told this was not possible unless we ordered a full meal — which he could not eat — making the response feel inflexible and unhelpful.
Eventually, Eduardo did provide the ice cream, but instead of handing it over, he placed it down abruptly in front of my wife without explanation and then ignored us for the rest of our time there. We were not rude or confrontational at any point; we were simply trying to ensure our son had something he could enjoy.
The room was also disappointing. It looked nothing like the photos on the website and was not the standard we expected, and did not reflect the advertised images. It felt tired, dated and in need of refurbishment, as though it had not been updated for many years.
On a positive note, the food in the restaurant was very good — tasty and enjoyable, which we appreciated.
Sadly, the overall experience meant we decided not to stay on our return journey.