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“The apartment was good, but the company took a 100 GBP damage deposit (it was supposed to be a hold but the money was debited from my account). They then claimed not to have actually taken the money (despite evidence to the contrary) and despite acknowledging the need to return the damage deposit claim to have done so without actually having done so (because they claim it was just a hold). Communication with them is extremely poor because it is largely through an AI assistant - and when you……

“The location was amazing, right in the middle of the city centre. The space was spotless and has everything you need. Check in was super simple and the host is great at staying in contact and answering any questions you have. I only stayed for 2 nights with work but will definitely be back.”

“Very convenient and spacious apartment - the only one on the 5th floor. Lovely to be able to sit on the balcony in the very hot weather, as the flat was quite hot. There is a fan but it wasn't particularly effective. Plenty of storage space, a huge TV and big living area. Comfortable bed. A few minor niggles - the flat feels a bit tired. Loose carpet in the hall, and loose floor tiles in the bathroom. The bathroom extractor fan did not seem to be working. Some of the venetian blinds were……