Ratings based on 413 Verified Reviews

4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb hotel

Posted Dec 21, 2016
A beautiful hotel in a great location with excellent facilities. There always seemed to be plenty of staff on hand - and always friendly and helpful. We particularly enjoyed the lounge/bar/foyer area - very comfortable with a lovely relaxed atmosphere. Whilst breakfast is not cheap, there is plenty of choice - all of excellent quality - and the staff are attentive and professional.
5 out of 5
Recommended
for Everyone
by A verified traveler from canterbury

An excellent experience

Posted Dec 15, 2016
Cons: Can't think of anything
Location: Lille
Great building good food quiet and comfortable room . All you want in a hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice old building beautifully maintained

Posted Nov 20, 2016
It is really a beautiful place: great, spacious room, courteous staff, extremely accommodating. Warm, cozy atmosphere. Close to the center of the old city and all amenities. Fantastic coffee and drink selection at bar truly unparalleled. They currently have a sewer issue though. The smell in the bathroom was nauseating and did not disappear for my whole 3 day stay. Showering in there was like torture. To sleep with that smell I had to shut the bathroom door and pack the base of the door with towels and open the window a bit in the middle of winter. I mentioned it to the cleaning staff, left a note in the bathroom: nothing changed. I mentioned it at checkout and he acted only mildly surprised. I believe they are well aware of it. Hopefully this will be sorted in the short term as I would love to return there on my next trip.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 17, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Business trip
4 out of 5
Recommended
for Everyone
by A verified traveler from Swindon,England

Posted Nov 9, 2016
Pros: Fantastic building in good location with very comfortable rooms
Cons: No fitness centre and poor breakfast which should be cooked to order
3 out of 5
by A verified traveler

not so 5 star hotel

Posted Oct 6, 2016 on Hotels
room did not have a bath as per booking breakfast very poor most hot food was cold and plates cold service in bar area terrible
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear , Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Hermitage Gantois As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology . We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Lille. Best regards, Jérémie Jaspart
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2016 on Orbitz
Nice hotel room was a little on the hot side because the thermostat wouldn't go below 21C
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2016
Beautiful hotel sympathically redone, wonderful atmosphere
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 29, 2016 on Hotels