3/5 Okay
Verified traveler
Traveled with family
Dec 29, 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to love it...but the noise from the street and the upstairs apartment would make me re-consider staying here again.
You can hear conversations from people walking on the street outside, the nightly garbage collector and every step and kitchen chairs being dragged from the 3rd floor apartment. If management reads this...please put some rubber ends on the chairs, it would help with this noise.
We liked the layout of the apartment, lots of room to spread out and relax after a long day of walking around. The kitchen could use more coffee cups and tea towels. The washer/dryer convo was very practical. The Netflix remote wasn't working but I didn't bother calling to fix it because I didn't go to London to watch TV so we let it go.
The check in process was a mess. I filled out all the paperwork they sent me months ahead of time, yet I didn't get notified that they needed additional info for the security deposit until the morning of my arrival in London. That took some time to resolve with phone calls to their customer service and I was upset that it wasn't taken care of before hand. I read the 500 pounds deposit takes time to be returned so that's fine..just heads up it's true.
Stayed 4 nights in Dec 2019
