“The views over the valley, the tea plantations and agricultural land are fantastic. The villa is set up on a hillside, about 3km out of town. It takes approximately a 10 min tuk tuk drive into town.
The staff are absolutely lovely and extremely helpful. The hotel is beautifully presented, mostly made in wood and looking very smart. The room and bathroom were large, clean and well presented. The whole place is beautiful an dis surrounded by beautiful countryside. ”
“I try to write fair, detailed reviews as I rely on them myself when choosing properties. Mountbatten appealed to me for its heritage positioning and proximity to Kandy’s historical centre, and in many ways it delivered.
Location & Atmosphere – 5★
The setting is exceptional: tranquil, elevated, surrounded by greenery, and beautifully maintained. The infinity pool is stunning and the staff are very mindful of guests seeking quiet. It genuinely feels peaceful.
Service – 5★
Warm, attentive and……
“Wat een prachtige ervaring! Als je een ervaring wilt in de natuur raad ik deze accommodatie zeker aan! Het uitzicht is prachtig en je ziet hier veel wilde dieren (let op: je zit in de natuur, dus je kan zomaar wilde edieren tegenkomen als je de deur uitstapt, van apen, kikkers, reptielen, insecten, geleedpotigen etc.). Ik werd vaak in de ochtend gewekt door de toque makaken op het dak en balkon, ik kon niet beter wakker worden 😃. Alle apenfoto’s zijn gemaakt door het glas heen, het is niet de……
“Wonderful hotel and we had an amazing stay. Very clean and well maintained with absolutely stunning interior and great rooms. The restaurant was excellent with good variety of cuisine from all over the world. Recommend to stay here when in Kandy.”
“Excellent service all the staff was so nice. My room was very nice and the view of the mountains from my terrace was beautiful. The food was also very good. ”
“Prarthana and the staff was very professional and friendly. We had a very delicious breakfast next morning. Views were amazing from our room.
Location is beautiful and very conveniently close to the tea lounges and Nuwara Eliya town.
Room is very clean and comfortable. ”
“We stayed for three nights. Absolutely amazing hotel. Staff were amazing and specially we need to mention our butler, Sakunthala and she was great and made our stay extremely memorable and special. Food was amazing too. We wanted to see Kandy perahara and the general manager immediately contacted the manager from queens hotel Kandy, who got us excellent seats to watch the perahara. Staff were so friendly and made our trip truly enjoyable.”
“Das Serendip Hotel liegt eigentlich traumhaft - aber in the middle of nowhere. Ohne telefonisches Anfordern eines tuktuk geht nichts. Das Personal war sehr freundlich aber wenig geschult. Die Zimmer wurden in den vier Tagen (von zwölf gebuchten) nicht einmal gemacht. Expedia sollte darauf hinweisen dass es ein prima geignetes Hotel ist für einen stop over in Kandy aber als Standorthotel eher ungeignet.”