“Unfortunately, my stay at Taj Lucknow was disappointing and not what I expect from a Taj property.
Upon arrival, the bedding was noticeably damp. To their credit, staff responded and changed it, but we later discovered the replacement sheets were damp as well. We were told this was because the linens are steamed. Regardless of the reason, I slept in wet sheets at a luxury hotel.
More upsetting was my experience walking through the lobby to the pool. I was wearing a swimsuit with a cover-up and……
“I had a very pleasant day in this hotel the room was spacious, and the bed was very comfortable, especially the pillows. I used the pool, which was clean. The breakfast was very generous and delicious. The staff were helpful. The main problems are maintenance and cleanliness. The carpets were filthy and need to be dry cleaned.”
“The cleanliness was good. The only slight letdown was the food and breakfast, which was just average and could use some improvement. Despite the food, I had a very comfortable stay and would recommend it, especially for the prime location and quality of the property”
“It was a very pleasant stay but I found a few things that need improvement - the entire hotel was fancy but the rooms were very boring & dull plus the bathrooms lacked a hand towel hanging rack & a magnifying mirror that is always available in 5 star properties.. other than that it was a good stay”
“the staff was helpful. there was a small issue with the water heating system for which it took some time for them to fix and it led to us missing our breakfast.
also, outside food is not allowed in this hotel, which should be changed because during kitchen's non-operational hours, the guests are on their own to manage food. ”
“I don’t understand why they charge us extra for 3 days breakfast. Hotel.com had already collected money. But service is excellent. Those boys are outstanding.”
