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"The staff was friendly, and helpful. They were genuinely happy and helpful. The rooms were spotless, impressive."

"Great place staff and location "

"Great reaort overall! Very comfortable rooms, nice pools, good food and great staff."

"Security breach occurred in our room. Very disconcerting. Issued 1 towel per 2 guests. Long line-up at reception. Lovely staff, but clearly a problem existing. "

"We stayed this place for a week though, we got sick but the place its inside the mall. very convenient the hotel is excellent though, its pricey. but you paid what you got as we expected. the front desk are very helpful and friendly and very professional, all the staffs are friendly inside the hotel rooms are very clean. the cleaning crew are wonderful and welling to go above an beyond, very helpful. the only problem we have at the restaurant. the table are too close to each other and while we try'd to enjoy our breakfast someone next to us was a couple playing games on their phone it was too loud that my husband and we couldn't hear each other when we talked so we ask the staff to move to a different table and we were ignore so I finally just got up and saw a table we just moved. it was getting annoying its a breakfast buffet not a place to play games. also, we ask for coffee since you can't get it yourself, it takes forever to just getting a coffee, the waitress forgot my husband's coffee, I finally got up and walked where they make the coffee to get it myself. so no tip.. but the waitress at the restaurant needs more training. but above all the foods at the restaurant are excellent and the hotel its wonderful and clean. I would stay again. "

"Very poor customer service. We booked 2 rooms. Oceanview Premiere Triple and Standard Room Queen. The Oceanview Premiere has a not pleasant smell from the bathroom and AC is not working. When we complained they asked us to wait for an hour trying to fix the AC and told us it's ok but when we came back after dinner it's still not working. They transferred us to the villa/casita with bed capacity of 2 persons and provided us with the rolling bed which is small for an adult to sleep in and the villa is located beside the road and is noisy. The next day they transferred us back to our original room and we again packed our belongings only to find out later that night that the AC is still not working. We waited for an hour, we requested to talk to their manager but no manager is working onsite only remotely (if there is even one existed!). We were transferred back to the villa beside the road with a rolling bed for the 3rd person. We pack and unpack 2x during the 3-night stay. It is so uncomfortable with the rolling bed and since it's small I fell on the floor 2x. We booked a room with triple occupancy (1 twin bed and 1 queen bed). The villa only has 1 king bed and gave us a rolling bed. You cannot talk to a manager or supervisor even on the phone. Terrible customer service. Our stay was never pleasant at all. Instead of a vacation it became a major inconvenience to us. Breakfast was not that great. Internet is only available in the lobby. Will never recommend this hotel to anyone."

"Place was good overall. My only complain was it took me so long to get checked in"

"friendly, good breakfast buffet"

"Great staff worth upgrading to residence club floor"