Ratings based on 382 Verified Reviews

4.4 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Perfect hotel for a romantic weekend

Posted Feb 14, 2017
Great location in the heart of Lyon and super view over the Rhone,the room is beautiful ,very comfortable and quiet.Efficient and discreet staff.
3 out of 5
by A verified traveler from london

Good riverbank location but disappointingly dated.

Posted Jan 10, 2017
Pros: Location
Cons: Renovate and change the marketing to a business or meeting hotel and not a place for the recreational visitor
Location: Churches, food and riverside
Good staff, great location but dated rooms and fittings. 'Spa' badly located and an afterthought rather than integral. I am surprised it gets 4*. Ugly building.
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Great hotel

Posted Jan 4, 2017
Great hotel, nice view of the river, very clean, big rooms and bathrooms, great breakfast buffet, close to the attractions, friendly and helpful staff who address and solve any issues about room accommodation.
Comment from Hotel Management
Jan 6, 2017 by Sofitel Lyon Bellecour, Hotel Management
Dear Adam, thank you for your great comment. Best regards.
2 out of 5
by A verified traveler from US

they screwed my reservation

Posted Nov 25, 2016
They did not find my expedia reservation. I had to dig it out my computer mail. I gave them the res. number. They said they need to confirm it with expedia. It took half an hour and they would not offer me a room. Finally they somehow found a confirmation and gave me aroom on condition that i pay cash in advance. I felt humiliated. the hotel claimed it is exp. fault I think i am entitled to a compensation. David
Comment from Hotel Management
Jan 6, 2017 by Sofitel Lyon Bellecour, Hotel Management
Dear David, please accept our sincerest apologies. Hope you will give us another chance in the future. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from calif

Outstanding customer service

Posted Nov 14, 2016
Stayed at the Sofitel Bellacur Hotel for four nights,. Amazing Views from the Melbor Lounge on the top floor, concierge service was outstanding, had great suggestions for things to do in Lyon, assisted with arrangement for a cooking lesson at a teaching kitchen. Wonderful with flight and taxi assistance. Rooms were very well appointed, great job with housekeeping. Would highly recommend this Hotel
Comment from Hotel Management
Nov 17, 2016 by Sofitel Lyon Bellecour, Hotel Management
Dear Lisa, Thank you very much for this amazing comment ! Your satisfaction is our greatest reward. We hope to see you soon back at the Sofitel Lyon Bellecour. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Better than I expected!

Posted Nov 2, 2016
Pros: From check in to check out, the staff was friendly, professional and helpful. The process was very easy and streamlined. The rooms were secure, as you needed a key to get to your floor. Our superior king room with river view was amazing! The view was definitely worth the upgrade. Our bed was comfortable and we had a lot of room to move around the room as well. The amenities were great - Hermes.
Cons: Only one tiny problem - large bug on carpet when we arrived. All fine after I killed it! Everything else was very clean.
Location: The location was great. It was so close to so many restaurants and shops. Walking along the river every night - very romantic!
Comment from Hotel Management
Nov 10, 2016 by Sofitel Lyon Bellecour, Hotel Management
Dear Nicholas, Thank you for this wonderful comment ! We are truly sorry you find a bug, please accept our apologies. Thank you for your compliments on the room, the staff and the service. We hope to see you soon a the Sofitel Lyon Bellecour !
4 out of 5
Recommended
for Everyone
by A verified traveler from northwest Indiana

Room wasn't ready at 4:15

Posted Sep 29, 2016
Pros: location, cleanliness
Cons: having rooms ready on time
Location: good location close to river boat cruise docks
Check-in was 3:00pm but when we arrived at 4:15, we were told our room wasn't ready. We were offered an "upgraded" room that was ready if we paid them twenty euros more.
Comment from Hotel Management
Oct 12, 2016 by Sofitel Lyon, Hotel Management
Dear Bill, Thank you for your comment. We are truly sorry about the situation you describe. We will take the appropriate measures to prevent future occurrence. Please accept our sincerest apologies. We hope to have the pleasure of welcoming you soon again at the Sofitel Lyon Bellecour. Sincerely.
5 out of 5
by A verified traveler

Posted Sep 23, 2016 on Hotels
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Cher client, Nous vous remercions pour cette belle appréciation de notre hôtel ! Nous espérons avoir le plaisir de vous revoir prochainement. Cordialement
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Nice hotel very friendly and helpful staff

Posted Sep 13, 2016
Staff was great, check in easy, location very good convenient to walk everywhere, bed very comfortable with big TV ( for me a must) Rooms a bit tired but seem to be typical of all European hotels
Comment from Hotel Management
Sep 16, 2016 by Sofitel Lyon Bellecour, Hotel Management
Dear Customer, Thank you for your kind comments about the Sofitel Lyon Bellecour. We are very pleased to read that you enjoyed your stay in the center of Lyon and hope to see you soon again. Sincerely.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Nice hotel on the Rhone with great location

Posted Sep 11, 2016
The hotel is great. Our room had a nice view of the river and at breakfast which was a delicious buffet we had views of city and river. Staff very well informed, attentive and polite.
Comment from Hotel Management
Sep 16, 2016 by Softiel Lyon Bellecour, Hotel Management
Dear Customer, Thank you very much for your lovely comment and very nice pictures ! We are very pleased to read that you enjoyed your stay at the Sofitel Lyon Bellecour and hope to have the pleasure of seeing you again soon. Best regards.