“This is a great location to stay at if you are headed to La Union. Aureo is super close to being a 5 star review, they were just missing the little details that separate from "Good" to "Excellent". We had to ask for several items in our room that are basics (slippers, body soap, shampoo, extra towels). Once asked for, the staff responded immediately however we should not have had to ask for those things when booking a villa suite. Property is well maintained however there are still areas……
“I suggest Orbitz would take this out. I called the property telling them that we will be checking in between 9:00-10:00 pm. He told me guard is 24 hrs. When we got there can't find it. Place was soo dark, no lights on. Called and looking for the place while on the phone. No guard ir caretaker, have to wait for 20 minutes. Just the entrance alone is soo dirty, rooms so smelly, not enough parking for 2 vehicles, I booked for 8 persons for 2 rooms. She was providing 1 bathroom and told me 1 booked……
“The staff have great customer service skill especially the Front desk staff. Keep up the good work! Kudos to everyone at Hotel Mercante. We had a great stay. Vigan is a lovey place with rich history.”
“Not worth the money at all. Super old room, not even a refrigerator. In need of a renovation badly. I’d expect the room I was in to be $25 a night not $100 a night.
The only good thing I can say is that the water was hot. The way the room looked, you’d think it wouldn’t even have hot water. And the bed was sturdy, just trying to say something positive.”