Mackay Mansion Museum Tours

We’ve been staying at Northstar for years without issues and it is a beautiful resort but this particular visit the front desk was not the friendliest. Our room also needed updating. The deck was really dirty and dusty. The carpets were torn and stained in some areas and the garbage cabinet drawer was broken.

Very spacious. My daughter also left her AirPods in the room after we checked out and the housekeeping director, Dani, was extremely helpful in finding it for us and was with us until we did

I will give it a 3 because the rooms are spacious and can accommodate if you have several travelers in your group. The staff such as housekeeping and maintenance were very friendly, especially Carlos. However, they have an issue with black ants and spiders. To the which we found crawling on the living room table as well as in the beds (first day in two beds and second day we had another room and one of those beds as well). We were surprised to get in the bed and found spiders in three of our beds.There was also a leak under the kitchen sink and one of the fans weren’t working (but again maintenance was accommodating). However, the front desk staff seemed okay yet not genuine. When I spoke to the manager, she didn’t really seem concerned as much about our concern with the ants and spiders. She treated it as if it were a normal occurrence for the area and no need to be concerned about the matter. Not necessarily my idea of hospitality.