Piper's Opera House Tours

Our sink was a little dirty (coffee was dumped out and now washed down the drain) other than that it was good. Disappointed that they did not have microwave. While traveling with kids-and ones that are super picky eaters or maintain their weights (we have wrestlers who needed to weigh in) it was difficult to drive the 10 hours and bring food to eat in the hotel. The room was clean but still had perfume and trying to cover previous smoke of the past, after a week, with asthma, I am still coughing. Bed was comfortable and shower was nice. Having a refrigerator was nice.

We stayed in a 2-bedroom unit on the second floor. While the location is great, our experience was significantly impacted by persistent noise from the unit above. Throughout the day and continuing until around 10pm each night for everyday, there was constant loud running and jumping from children upstairs, creating repeated thumping sounds that were hard to ignore. It made it difficult to relax, especially in the evenings when we were trying to wind down. For a property at this price point and brand standard, better sound insulation or clearer quiet-hour enforcement would be expected. Another surprising aspect was the checkout guidelines related to housekeeping. Guests were asked to run the dishwasher, take out the trash, and gather linens. While the message mentioned these were optional, it is quite unusual to see this kind of expectation at a Hyatt property. In our case, there was a large amount of trash with no practical way to dispose of it, as the bins downstairs were too small and assistance was not clearly provided. While it was stated that these steps were optional, sending such instructions to guests does create an expectation that they should be followed. This felt inconsistent with a hotel stay, where housekeeping is typically part of the service rather than something guests are implicitly asked to take on. Overall, while the setting is nice, the inconsistency in service expectations combined with the ongoing noise made the stay less comfortable than expected.

We picked this place to visit Charleston. It was very convenient across the bridge. We enjoyed the stay. We will surely check this place again.