Ratings based on 1,200 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Mar 17, 2017
Cons: We had to check out one day early and the hotel refused to refund the final pre-paid night. It was quite disappointing.
Clean hotel but inflexible with pre-paid booking.
Comment from Hotel Management
Mar 20, 2017 by Troy Cramblit Assistant GM, Hotel Management
I do apologize for the inconvenience this may have caused you. When people book online reservations, the website they are booking through sets the cancellation policy, depending on the discount to the room. So when customers book through them, they should know what the cancel policy is. We do our best to work with customers to cancel the reservations before they show up, not after arrival. Once again I do apologize.
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison, Wisconsin

My first time stay

Posted Mar 14, 2017
The employees was friendly, and helpful, and the room was clean and comfortable.👍👍
Comment from Hotel Management
Mar 18, 2017 by Sales Manager, Hotel Management
Thank you for the awesome rating of our hotel and staff. We are very happy that we exceeded your expectations and look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable beds and great breakfast

Posted Mar 8, 2017
This hotel is easy to get to on the west side and very comfortable. We have stayed here before and will again. Bed was very comfortable. Breakfast was made to order and really good.
Comment from Hotel Management
Mar 11, 2017 by Sales Manager, BWWestTowneSuites, Hotel Management
Thank you for the wonderful endorsement of our hotel. We are very happy that you enjoyed our beds and made to order breakfast. We look forward to your next visit to Madison.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellman, IA

Clean, Quiet, Comfortable - Nice Place to Stay

Posted Mar 6, 2017
Pros: See above
Cons: The only things I would have liked to have - would have been a comfortable chair or two and a small table and prefer full sized pillows
Location: Excellent location, easy to get on and off of main road, everything you need is near by.
Pleasantly surprised at how much we liked this hotel. Rooms were very clean and entire interior of the hotel was obviously recently renovated and very tastefully decorated. Rooms had plenty of space to move around. Refrigerator and microwave a plus. Wireless internet worked very well, There is an extra sink outside of bathroom. Rooms were very clean and beds comfortable. Even though almost next to the beltway, our room was extremely quiet. Great variety of cold beverages, (including bottles of beer) snacks, and other items available for purchase near the front desk. Welcome lobby with fireplace is a nice comfortable place to sit and chat or have a cup of coffee - (which was available in the lobby 24 hours/day.) Another nice feature was the free breakfast. Made to order omelets, eggs, bacon, sausage, potatoes! Also tasty french toast, fresh fruit, yogurts, pastries, bagels, cereals, etc. and 3 different juices. Not luxurious, but extremely comfortable, and a nice place to stay for the reasonable price. Everything you need is near by - shopping, food, gas, and more. We will return
Comment from Hotel Management
Mar 11, 2017 by Sales Manager, BWWestTowneSuites, Hotel Management
Thank you for taking the time to endorsement our hotel.. We are very happy that we exceeded your expectations during your visit and that you loved our public area renovations. We will be staring floor to ceiling room renovations in the coming weeks and I have shared your ideas with management. We look forward to your next visit an can't wait to wow you with our room upgrades.
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison, WI

Comfortable Hotel

Posted Feb 5, 2017
Pros: A cook to order breakfast is included. The hotel rate was very reasonable.
Cons: a memory foam mattress
Location: This hotel is located near a mall. There are many restaurants, businesses and a major highway nearby.
Our room was wonderful! We had a comfortable king sized bed. We also had a sofa, refrigerator, microwave, and a stove! There was a lot of room too!
Comment from Hotel Management
Feb 7, 2017 by Sales Manager BWMadison, Hotel Management
Thank you for such a wonderful endorsement of our hotel. We are very happy that we exceeded your expectations and look forward to your next visit.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Milw.

Very big room, super clean, great value.

Posted Jan 28, 2017
Pros: All. Good made to order breakfast incl., too.
Cons: Nothing.
Location: Excellent and quiet?..stayed on backside. No view but quiet.
Very good in all respects. Would highly recommend.
Comment from Hotel Management
Jan 31, 2017 by Troy Cramblit Assistant GM, Hotel Management
Thank you for the great feedback. We will be remodeling all our rooms in the near future. Glad you enjoyed our complimentary cooked to order breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2017
Very friendly staff, the price was reasonable, the facility was beautiful. The breakfast kitchen was a nice touch. Enjoyed a restaurant style breakfast - nice touch. Will definitely stay here again when I'm the area.
Comment from Hotel Management
Jan 31, 2017 by Troy Cramblit Assistant GM, Hotel Management
Thank you for staying with us. I will let the staff know of your kind words. Glad you enjoyed your breakfast. The breakfast does set us apart from other places.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Somewhat older hotel but very well maintained. Friendly, very helpful staff. Room was very clean and comfortable. King size bed was very comfortable. Well equipped exercise room. Breakfast was made to order and very good. I would definitely recommend this place!
Comment from Hotel Management
Jan 18, 2017 by Troy Cramblit Assistant GM, Hotel Management
Thank you for the positive feedback. I would like to let you know, we are starting to renovate the hotel at the end of this month. I hope you comeback to see the changes. Once again, thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hudson, Wi

Good location, but would have liked an indoor pool

Posted Jan 16, 2017
Pros: Location
Cons: Indoor pool.
Location: Visited several fine dining restaurants in the area and the State Capital building.
We were visiting family in the area and this hotel was very close. Getting into Madison was very easy. The hotel staff was professional and helpful. The breakfast was nice, we did appreciate the short order grill for eggs and other breakfast items. My only negative comment is that there is no pool.
Comment from Hotel Management
Jan 18, 2017 by Troy Cramblit Assistant GM, Hotel Management
I would like to thank you for the positive feedback. I will let the kitchen staff know you enjoyed the breakfast. We will be renovating our hotel at the end of this month. Unfortunately we will not be getting a pool. Thank you again for the positive feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Madison WI

Nice hotel close to restaurants and mall

Posted Jan 13, 2017
Good hotel, nice hot freshly prepared breakfast. Some of the staff is great,.... some.... can do a better work to say the least: not paying attention, spending more time on the phone than with the client, rough and this justify the 4/5 (might have also be a 3). Management needs to pay attention. All the rest was good.
Comment from Hotel Management
Jan 15, 2017 by Sales Manager, BWMadison, Hotel Management
Thank you for taking the time to review our hotel and staff. I have passed both the compliments and the concerns on staff on to management who will look into the issue. We are very happy that you enjoyed your stay and that we were able to exceed your expectations for the most part. We look forward to your return visit and hope to see you soon.