Malia Beach Tours

Not a 5 star hotel , we ok but more like holiday home . Ants on both levels, room cleaning wasn’t done everyday .

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

The hotel restaurant and cleaning staff were amazing—friendly, helpful, and welcoming throughout our stay. Unfortunately, the front desk girls staff were not very welcoming, and some information and arrangements were not handled properly. For example, we received a card for a complimentary cocktail at 6 PM, even though they knew we had a 6 AM early checkout the next morning. If you enjoy a resort-style hotel where you can relax on the property, this is a good choice. However, there isn’t much within walking distance, so it’s not ideal if you want nearby shops, restaurants, or attractions. Overall, a nice resort with fantastic restaurant and housekeeping staff, but the girls at front desk experience could definitely be improved.