Plaka Beach Tours

The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.

An absolutely stunning property with the most proactive, helpful and attentive staff I've ever seen at a resort. Other reviews already highlight how beautiful the resort is, so thought I'd leave specific info about accessibility, as it was a lot better than I anticipated from previous info online. My wife uses a wheelchair, although can manage short distances/a few steps. Although the resort is on a slope with multiple tiers, most of the grounds are feasible for a wheelchair; going from main reception to the bungalows, most communal grounds and the route towards the beach are all slopes. To get down to the beach and the beach bar itself, there are maybe 10 steps. Similarly, to get to the buffet restaurant, there are a few steps. If you're in a situation like us, where a wheelchair is generally needed but a few steps are manageable, don't let it put you off the resort. The staff were SO helpful and kind. They pre-emptively offered taking us on the golf cart, let us park our car next to the reception, always found ways to make trips easier and even, the night before we were set to leave, had the hotel repairman repair a loose screw on the wheelchair! I can't thank the staff enough for their support; they made us feel completely relaxed and as though we had to make no compromises even with accessibility needs. Thank you.