The property is beautiful and historic building. It is also in a wonderful location. The 6th floor bar and main floor restaurant are beautiful, and I would go to both places again although they are both very expensive.
We received gift cards to the hotel and were looking forward to a getaway; however, the TV in our room did not get the channels listed and we could not watch a meaningful sporting event. The only solution was to replace the TV which did not happen. The TV was too small for the room and was difficult to see. Also, during our 3-night stay, we had cold showers each night and we were told that it was probably due to the penthouse suite guests next door using their hot tub. We received a $20 voucher for our cold showers. The exercise bike in the workout room didn’t work and parts of the bike handle were hanging down. Staff was friendly but there were no resolutions to our problems. There is little attention to detail which is not horrible but annoying especially after our other experiences (one tiny soap, soap is too small and falls through the shower holder, clock was not set to proper time, only 1 washcloth, no decaf coffee pods, etc.). Many updates are needed, and I would not recommend.
