“I paid for a non smoking room that was not provided lady told me to cancel because Expedia had my money. This was from April and I am yet to get my money back. I also had insurance and nothing they all a bunch of thieves working together.
No accountability no one wants to take responsibility.”
“I went to the desk for an extra blanket, no one was there. I knocked on the staff door to the right of the desk and no one responded. A short while later I called the desk and the clerk stated he would bring blankets to our room but never did. Around 30-45 minutes later my husband went to the desk and got two blankets.”