“When we arrived to check in, the guy who was there, barely spoke any English & had to call someone to give us a key. I spoke to this person on the phone & he acted as if he didn’t know what hotels.com was. He finally found our reservation, but didn’t look at it and asked how many beds & everything that was in our reservation which we had already answered. We finally get our key & went to our room, it was an old sort of hotel room, it was clean. I went to take a shower & couldn’t get the cold……
“When we arrived to check in, the guy who was there, barely spoke any English & had to call someone to give us a key. I spoke to this person on the phone & he acted as if he didn’t know what hotels.com was. He finally found our reservation, but didn’t look at it and asked how many beds & everything that was in our reservation which we had already answered. We finally get our key & went to our room, it was an old sort of hotel room, it was clean. I went to take a shower & couldn’t get the cold……
Tara