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Star Palace Hotel

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Featured Image
On the beach
On the beach
Outdoor pool, open 8 AM to 7 PM, pool umbrellas, sun loungers
Outdoor pool, open 8 AM to 7 PM, pool umbrellas, sun loungers

Overview of Star Palace Hotel

Star Palace Hotel

3.5 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationEl Cid Country Club Golf Course7 min drive
  • Popular LocationSea Shell City Museum9 min drive
  • Popular LocationPunta Camaron Beach9 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)33 min drive

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About this area

Mazatlan

Located on the beach, Star Palace Hotel is in Mazatlan's Zona Dorada neighborhood, an area with good shopping. El Faro Lighthouse is a notable landmark, and the area's natural beauty can be seen at Cerritos Beach and Playa Norte. Mazatlan Aquarium and Mazagua Aquatic Park are also worth visiting.
Popular Location

What's nearby

  • Monument to the Family - 4 min drive
  • El Cid Country Club Golf Course - 7 min drive
  • Sea Shell City Museum - 9 min drive
  • Cerritos Beach - 9 min drive
  • Punta Camaron Beach - 9 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • Pelican — 1 min walk
  • Pacífica — 1 min walk
  • El Paraje The Place — 3 min walk
  • Restauran Bar la Costa Marinera — 4 min walk
  • Diego's Casa de Playa — 4 min walk

About this property

Star Palace Hotel

3.5-star hotel on the beach, near Cerritos Beach
Spend the day playing on the beach then return to dine at one of Star Palace Hotel's 3 restaurants. All 120 rooms provide conveniences like sitting areas and coffee makers, plus free WiFi and flat-screen TVs with cable channels. Guests will also find room service, free bottled water, and hair dryers.
Star Palace Hotel offers 120 accommodations with laptop-compatible safes and complimentary bottled water. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

All inclusive details

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Entertainment

Onsite entertainment and activities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 3 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cribs/infant beds
  • Outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children 4 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8 AM to 7 PM
Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Star Palace Hotel Mazatlan
Star Palace Mazatlan
Star Palace Hotel Hotel
Star Palace Hotel Mazatlan
Star Palace Hotel Hotel Mazatlan

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 95 out of 248 reviews
5 - Excellent 38%
Rating 4 - Good. 84 out of 248 reviews
4 - Good 34%
Rating 3 - Okay. 41 out of 248 reviews
3 - Okay 17%
Rating 2 - Poor. 14 out of 248 reviews
2 - Poor 6%
Rating 1 - Terrible. 14 out of 248 reviews
1 - Terrible 6%

4.2/5

Cleanliness

3.9/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 2 nights in Jun 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice looking and pretty clean. Stores and restaurants are near by. Dozens of taxis and local buses always available. What I didn’t like was that the food at the hotel was not all that good. Hotel is constantly noisy, not many out of country tourist.. most guest are locals or from nearby cities and the hotel is constantly crowded. No smiling receptionist to greet you..everyone seems to be in a bad mood and are not helpful with any information. Stayed 3 days with family but would not stay there again.
Stayed 3 nights in Nov 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay in Mazatlán
Such a great place, right on the beach, you sleep with waves of the ocean on the background. Everything is new , staff is very friendly and helpful. Only complaint I had is a little further away from malecon but I guess can’t have it all . Overall I highly recommend this place and can’t wait till I go back
Stayed 2 nights in Mar 2020

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The level of customer service and the cleanliness. Location is good too.
Stayed 2 nights in Feb 2020