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On the beach
Outdoor pool, open 8 AM to 7 PM, pool umbrellas, sun loungers
Outdoor pool, open 8 AM to 7 PM, pool umbrellas, sun loungers
Outdoor pool, open 8 AM to 7 PM, pool umbrellas, sun loungers

Guest reviews

3.9/5 Good
242 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air Conditioning
  • Restaurant

Map

Explore the area

Popular LocationEl Cid Country Club Golf Course8 min drive
Popular LocationSea Shell City Museum9 min drive
Popular LocationPunta Camaron Beach9 min drive
AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)33 min drive

Choose dates to view prices

  • Standard Room

    3.9/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Room
  • Standard Room, Ocean View

    4.6/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Room, Ocean View

About this area

Mazatlan

Located on the beach, Star Palace Hotel is in Mazatlan's Zona Dorada neighborhood, an area with good shopping. Plaza Machado and El Faro Lighthouse are notable landmarks, and the area's natural beauty can be seen at Cerritos Beach and Playa Norte. Mazatlan Aquarium and Mazagua Aquatic Park are also worth visiting.

Visit our Mazatlan travel guide
Map
Popular Location

What's nearby

  • Galerias Mazatlan - 6 min drive
  • El Cid Country Club Golf Course - 8 min drive
  • Sea Shell City Museum - 9 min drive
  • Punta Camaron Beach - 9 min drive
  • Cerritos Beach - 12 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • Pelican — 1 min walk
  • Pacífica — 1 min walk

About this property

Star Palace Hotel

3.5-star hotel on the beach, near Cerritos Beach
Spend the day playing on the beach then return to dine at one of Star Palace Hotel's 3 restaurants. All 120 rooms provide conveniences like sitting areas and coffee makers, plus free WiFi and flat-screen TVs with cable channels. Guests will also find room service, free bottled water, and hair dryers.
Star Palace Hotel offers 120 accommodations with laptop-compatible safes and complimentary bottled water. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Mazatlan hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

All inclusive details

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Entertainment

Onsite entertainment and activities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 48 hours between stays
Protective shields in place at main contact areas
Contactless check-out

Safety measures

Hand sanitizer provided
Masks and gloves available
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Limited parking spaces

Food and drink

  • 3 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cribs/infant beds
  • Outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Outdoors

  • Beachfront location
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed until further notice.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 500.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Contactless check-out is available.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.

We should mention

Pool access available from 8 AM to 7 PM

Property is also known as

Star Palace Hotel Mazatlan
Star Palace Mazatlan
Star Palace Hotel Hotel
Star Palace Hotel Mazatlan
Star Palace Hotel Hotel Mazatlan

Frequently asked questions

Can I cancel my reservation for free at Star Palace Hotel and receive a full refund?
Yes, Star Palace Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Star Palace Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Star Palace Hotel?
As of Jul 13, 2020, prices found for a 1-night stay for 2 adults at Star Palace Hotel on Aug 9, 2020 start from $49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Star Palace Hotel have a pool?
Yes, this property has an outdoor pool. Pool access is from 8 AM–7 PM.
Is Star Palace Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking is free at this property.
What time is check-in at this hotel?
Check-in is from 3 PM–midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon.
Is this hotel all-inclusive?
Some rate plans available at this hotel are all-inclusive.
Where is Star Palace Hotel located?
Nestled on the beach, this Zona Dorada hotel is within 3 mi (5 km) of Playa Brujas, Cerritos Beach, and Mazatlan International Center. Punta Camaron Beach and El Cid Country Club Golf Course are also within 2 mi (3 km).

Guest reviews

Overall score and ratings for Star Palace Hotel

3.9
5 - Excellent
94
4 - Good
83
3 - Okay
37
2 - Mediocre
13
1 - Poor
15
4.2
Cleanliness
4.0
Service and Staff
4.1
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay in Mazatlán

Such a great place, right on the beach, you sleep with waves of the ocean on the background. Everything is new , staff is very friendly and helpful. Only complaint I had is a little further away from malecon but I guess can’t have it all . Overall I highly recommend this place and can’t wait till I go back

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

The level of customer service and the cleanliness. Location is good too.

Stayed 2 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, amenities, property conditions & facilities

My room wasn't ready on time. The buffet needs a lot of work, not so good.

Stayed 1 night in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel

Love the beach view, easy access to the beach and pool. Love that the hotel is on the strip and you have access to bars and restaurants within walking distance.

Stayed 1 night in Dec 2019

3/5

  • Disliked: Staff & service

Staff could have treated us better. Especially the check in personnel.

Stayed 3 nights in Dec 2019