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Star Palace Hotel

Photo gallery for Star Palace Hotel

Primary image
On the beach
On the beach
Outdoor pool, open 8 AM to 7 PM, pool umbrellas, sun loungers
Outdoor pool, open 8 AM to 7 PM, pool umbrellas, sun loungers

Overview of Star Palace Hotel

Star Palace Hotel

3.5 star property

3.9/5 Good

Top rated for cleanliness (4.1/5)

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Restaurant
Map
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100

Explore the area

  • Popular LocationEl Cid Country Club Golf Course7 min drive
  • Popular LocationSea Shell City Museum10 min drive
  • Popular LocationPunta Camaron Beach11 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)37 min drive

Room options

About this area

Mazatlán

Located on the beach, Star Palace Hotel is in Zona Dorada, a neighborhood in Mazatlán with good shopping. The area's natural beauty can be seen at Islands and Protected Areas of the Gulf of California and Playa Brujas, while Sea Shell City Museum and Angela Peralta Theater are cultural highlights. Mazatlan Aquarium and Mazagua Aquatic Park are also worth visiting.

What's nearby

  • El Cid Country Club Golf Course - 7 min drive
  • Mazatlan International Center - 10 min drive
  • Monument to the Family - 10 min drive
  • Sea Shell City Museum - 10 min drive
  • Punta Camaron Beach - 11 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 36 min drive

Restaurants

  • Restauran Bar la Costa Marinera - 2 min walk
  • Fat Fish - 3 min walk
  • Angelo's - 6 min walk
  • El Fish Market - 7 min walk
  • Cilantro's - 7 min walk

About this property

Star Palace Hotel

3.5-star hotel in the heart of Zona Dorada
Consider a stay at Star Palace Hotel and take advantage of a poolside bar, a terrace, and a bar. With a beachfront location, this hotel is the perfect place to soak up some sun. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature international cuisine and more. In addition to a gym and babysitting, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Swimming pool with sun loungers and pool umbrellas
  • Free self parking
  • An outdoor pool, a 24-hour front desk, and a front desk safe
  • Concierge services, an elevator, and tour/ticket assistance
  • Guest reviews give top marks for the location
Room features
All guestrooms at Star Palace Hotel include thoughtful touches such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi and separate sitting areas.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Separate sitting areas, coffee/tea makers, and daily housekeeping

All inclusive details

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 3 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Pelican
  • Pacífica
  • Sushi Market
  • Oceano Pizza and Grill

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Beachfront location
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

More properties to consider

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8 AM to 7 PM

Property is also known as

Star Palace Hotel Mazatlan
Star Palace Mazatlan
Star Palace Hotel Hotel
Star Palace Hotel Mazatlán
Star Palace Hotel Hotel Mazatlán

Frequently asked questions

Does Star Palace Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–7 PM.

How much does it cost to stay at Star Palace Hotel?

As of Sep 28, 2022, prices found for a 1-night stay for 2 adults at Star Palace Hotel on Sep 29, 2022 start from $101.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Star Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Star Palace Hotel?

Self parking is free at this property.

What time is check-in at Star Palace Hotel?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Star Palace Hotel?

Check-out is at noon.

Are there all-inclusive benefits at Star Palace Hotel?

Some rate plans available at this hotel are all-inclusive.

Where is Star Palace Hotel located?

Nestled on the beach, this Zona Dorada hotel is within a 5-minute walk of Playa Brujas and Islands and Protected Areas of the Gulf of California. Punta Camaron Beach and El Cid Country Club Golf Course are also within 2 mi (3 km).

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 103 out of 290 reviews
5 - Excellent 36%
Rating 4 - Good. 97 out of 290 reviews
4 - Good 33%
Rating 3 - Okay. 54 out of 290 reviews
3 - Okay 19%
Rating 2 - Poor. 17 out of 290 reviews
2 - Poor 6%
Rating 1 - Terrible. 19 out of 290 reviews
1 - Terrible 7%

4.1/5

Cleanliness

3.9/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

3.6/5

Eco-friendliness

3/5 Okay

SILVIA
Traveled with family
Disliked: Amenities, property conditions & facilities
Front desk staff
Stayed 4 nights in Sep 2022

1/5 Terrible

Celene Puente
Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was not as seen online. Our room was dirty, balcony door lock broken, shower head clogged. Didn’t have room towels after multiple request in person at the front desk. Food was not good, and cold. We payed for all inclusive package and was not worth the money at all. Not safe for my kids. Asked for cancellation and money left within 2 hours of arrival to property and was denied. Wasted 3 hours on phone trying to get help from the website CheapTickets and at the last minute when we were about to get a discount to move to a different hotel ask I request the called was dropped and never was contacted again. The hotel only offered a different room, which I didn’t take because of everything happening and horrible customer service. The following day I booked at an amazing hotel and moved my stuff. I truly hoped to get some of my money back and I still haven’t heard from them.
Stayed 3 nights in Apr 2022

2/5 Poor

Efrain
Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommend Extremely old beds rooms were terrible bathroom toilet was faulty Just not a good place to stay
Stayed 3 nights in Dec 2021

4/5 Good

vardan, san jose
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 7 nights in Oct 2021

3/5 Okay

Verified traveler
Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Has what you need but nothing fancy and facilities could be better
Stayed 4 nights in Jul 2021

4/5 Good

Verified traveler
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 2 nights in Jun 2021

5/5 Excellent

Luis
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021

3/5 Okay

Sherry, California
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice looking and pretty clean. Stores and restaurants are near by. Dozens of taxis and local buses always available. What I didn’t like was that the food at the hotel was not all that good. Hotel is constantly noisy, not many out of country tourist.. most guest are locals or from nearby cities and the hotel is constantly crowded. No smiling receptionist to greet you..everyone seems to be in a bad mood and are not helpful with any information. Stayed 3 days with family but would not stay there again.
Stayed 3 nights in Nov 2020

5/5 Excellent

Sokol
Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay in Mazatlán
Such a great place, right on the beach, you sleep with waves of the ocean on the background. Everything is new , staff is very friendly and helpful. Only complaint I had is a little further away from malecon but I guess can’t have it all . Overall I highly recommend this place and can’t wait till I go back
Stayed 2 nights in Mar 2020

5/5 Excellent

Rosa, Tijuana, Mexico
Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The level of customer service and the cleanliness. Location is good too.
Stayed 2 nights in Feb 2020