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On the beach, sun loungers, beach towels, beach massages
On the beach, sun loungers, beach towels, beach massages
On the beach, sun loungers, beach towels, beach massages
5 outdoor pools, pool umbrellas, sun loungers

Guest reviews

3.9/5 Good
1,000 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air Conditioning

Map

Explore the area

Popular LocationMazagua Aquatic Park2 min walk
Popular LocationWitches Beach3 min walk
Popular LocationCerritos Beach4 min drive
AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)33 min drive

Choose dates to view prices

  • Double Room

    4.1/5 guest room rating

    Room amenities

    • 333 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDouble Room
  • Double Room, Ocean View

    4/5 guest room rating

    Room amenities

    • 334 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDouble Room, Ocean View
  • Family Room

    4.3/5 guest room rating

    Room amenities

    • 398 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Bed
    More detailsFamily Room
  • Suite Jacuzzi Ocean View

    5/5 guest room rating

    Room amenities

    • 624 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite Jacuzzi Ocean View
  • Standard Latam

    Room amenities

    • 334 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsStandard Latam
  • Standard Europe

    5/5 guest room rating

    Room amenities

    • 334 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsStandard Europe
  • Junior Suite Vista al Mar Mexico

    5/5 guest room rating

    Room amenities

    • 420 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite Vista al Mar Mexico
  • Suite Jacuzzi Vista al Mar Mexico

    5/5 guest room rating

    Room amenities

    • 624 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite Jacuzzi Vista al Mar Mexico
  • Habitacion Familiar Vista al Mar Mexico

    4.1/5 guest room rating

    Room amenities

    • 398 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Bed
    More detailsHabitacion Familiar Vista al Mar Mexico
  • Double Room (B2C)

    Room amenities

    • 334 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDouble Room (B2C)
  • Double Room, Ocean View (B2C)

    Room amenities

    • 334 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDouble Room, Ocean View (B2C)
  • Family Room (B2C)

    Room amenities

    • 398 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Bed
    More detailsFamily Room (B2C)
  • Suite, Jetted Tub, Ocean View (B2C)

    Room amenities

    • 624 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, Jetted Tub, Ocean View (B2C)
  • Superior Room

    Room amenities

    • 420 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsSuperior Room
  • Family Suite, Garden View

    Room amenities

    • 646 sq ft
    • Sleeps 6
    • 1 King Bed and 1 Double Bed
    More detailsFamily Suite, Garden View
  • Superior Family Suite Garden View

    Room amenities

    • 904 sq ft
    • Sleeps 8
    • 1 King Bed and 1 Double Bed
    More detailsSuperior Family Suite Garden View
  • Superior Room, Garden View (B2C)

    Room amenities

    • 409 sq ft
    • Sleeps 3
    • 2 Double Beds OR 1 King Bed
    More detailsSuperior Room, Garden View (B2C)
  • Family Suite, Garden View (B2C)

    Room amenities

    • 646 sq ft
    • Sleeps 6
    • 1 King Bed and 1 Double Bed
    More detailsFamily Suite, Garden View (B2C)
  • Superior Family Suite Garden View (B2C)

    Room amenities

    • 904 sq ft
    • Sleeps 8
    • 1 King Bed and 1 Double Bed
    More detailsSuperior Family Suite Garden View (B2C)
  • Superior Room

    3.8/5 guest room rating

    Room amenities

    • 409 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsSuperior Room
  • Family Suite, Garden View

    Room amenities

    • 646 sq ft
    • Sleeps 6
    • 1 King Bed and 1 Double Bed
    More detailsFamily Suite, Garden View
  • Suite Familiar Superior Vista Jardin

    Room amenities

    • 904 sq ft
    • Sleeps 8
    • 1 King Bed and 1 Double Bed
    More detailsSuite Familiar Superior Vista Jardin

About this area

Mazatlan

Located in Mazatlan, Riu Emerald Bay All Inclusive is near the airport and on the beach. Plaza Machado and El Faro Lighthouse are notable landmarks, and the area's natural beauty can be seen at Witches Beach and Cerritos Beach. Traveling with kids? Consider Mazatlan Aquarium and Mazagua Aquatic Park. Spend some time exploring the area's activities, including golfing.

Visit our Mazatlan travel guide
Map
Popular Location

What's nearby

  • Mazagua Aquatic Park - 2 min walk
  • Witches Beach - 3 min walk
  • Cerritos Beach - 4 min drive
  • Galerias Mazatlan - 8 min drive
  • Mazatlan International Center - 15 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 33 min drive

Restaurants

  • Las Tres Islas — 1 min walk
  • Bamboo — 1 min walk

About this property

Riu Emerald Bay All Inclusive

Beach spa retreat walking distance from Witches Beach
Catch some rays at the beach or spend the day relaxing at Riu Emerald Bay All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 1028 rooms feature modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Guests will also find minibars, free bottled water, and ceiling fans.
Riu Emerald Bay All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mazatlan property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a health club, a spa tub, and a sauna.

Guests under 18 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Limo/town car service

Food and drink

Free buffet breakfast available daily 7 AM–10:30 AM
All buffet and à la carte meals, snacks, and beverages included
5 restaurants
2 swim-up bars, 2 poolside bars and 7 bars/lounges
Coffee/tea in common area(s)

Things to do

5 outdoor pools
Aerobics classes
Beach volleyball
Billiards/pool table
Children's pool
Free water park access
Full-service spa
Health club
Nightclub
Playground
Sauna
Shopping
Spa tub
Windsurfing

Family friendly

5 outdoor pools
Babysitting/childcare (surcharge)
Children's pool
Dry cleaning service
Free children's club
Free water park access
Grocery/convenience store
Playground
Snack bar/deli
Waterslide

Conveniences

ATM/banking services
Elevator
Gift shop/newsstand
Grocery/convenience store

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Hair salon
Luggage storage
Porter/bellhop
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Business services

3 meeting rooms
Computer station
Conference space (5167 square feet)

Outdoors

Beach loungers
Beachfront location
Garden
Pool sun loungers
Pool umbrellas
Rooftop terrace

Spa

6 treatment rooms
Aromatherapy
Body treatments
Body wraps
Facials
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage/treatment rooms
Sauna
Spa open daily
Spa tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel

More

Beach towels
Designated smoking areas
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Ceiling fan
Linens

Bathroom

Free toiletries
Hair dryer
Shower/tub combination
Towels

Entertainment

Flat-screen TV
Premium channels
Satellite channels

Food and drink

Free bottled water
Minibar

More

Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in from 4 PM - 11 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

American ExpressMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the health club or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi
Riu Emerald Inclusive Mazatlan
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan

Frequently asked questions

Can I cancel my reservation for free at Riu Emerald Bay All Inclusive and receive a full refund?
Yes, Riu Emerald Bay All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Riu Emerald Bay All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Riu Emerald Bay All Inclusive have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking is free at this property.
What time is check-in at this property?
Check-in is from 4 PM–11 PM. After-hours check-in is not available.
What time is check-out at this property?
Check-out is at 11 AM.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include volleyball, aerobics classes, and more.
Where is Riu Emerald Bay All Inclusive located?
Nestled on the beach, this Cerritos property is within a 5-minute walk of Mazagua Aquatic Park and Witches Beach. Cerritos Beach and Mazatlan International Center are also within 3 mi (5 km).

Guest reviews

Overall score and ratings for Riu Emerald Bay All Inclusive

3.9
5 - Excellent
373
4 - Good
325
3 - Okay
177
2 - Mediocre
70
1 - Poor
55
4.3
Cleanliness
4.1
Service and Staff
3.8
Amenities
4.0
Property condition

2/5

  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Staff & service, amenities

Many services were not provided, specialty restaurants closed, bar closed, evening entertainment discontinued

Stayed 12 nights in Mar 2020

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Every room had mold in it, was shown 5 of them, the mattresses are unhealthy to sleep on; Expedia couldn’t be contacted (on hold for ~3 hours sitting in the hotel lobby), and hotel management wouldn’t refund our stay. They ended up moving our rooms to the 16th floor, which still had mold in it, and half of everything was closed (buffet had flies and was cold). No premium drinks, so we ended up going into town most of the trip. The 4 hours wasted in their lobby, mold everywhere, crap food, and hotel managements charging me extra for a towel key I never used and didn’t get is why I’ll never return to a RIU.

Stayed 3 nights in Mar 2020

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 3 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Our stay at Riu was great. The food was good and the service was excellent. The only thing that wasn’t so great was the elevators but you can use the stairs. Overall we had a great family vacation

    Stayed 4 nights in Mar 2020

    4/5 Good

      This traveler didn’t leave comments with their review
      Stayed 12 nights in Mar 2020