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Riu Emerald Bay All Inclusive

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On the beach, sun loungers, beach towels, beach massages
On the beach, sun loungers, beach towels, beach massages
On the beach, sun loungers, beach towels, beach massages
5 outdoor pools, pool umbrellas, sun loungers

Overview of Riu Emerald Bay All Inclusive

Riu Emerald Bay All Inclusive

3.5 out of 5

3.9/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationMazagua Aquatic Park2 min walk
  • Popular LocationWitches Beach3 min walk
  • Popular LocationCerritos Beach4 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)33 min drive

Choose dates to view prices

About this area

Mazatlan

Located in Mazatlan, Riu Emerald Bay All Inclusive is near the airport and on the beach. While the natural beauty of Witches Beach and Cerritos Beach can be enjoyed by anyone, those looking for an activity can check out Mazatlan International Center. Traveling with kids? Consider Mazatlan Aquarium and Mazagua Aquatic Park. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Mazagua Aquatic Park - 2 min walk
  • Witches Beach - 3 min walk
  • Cerritos Beach - 4 min drive
  • El Cid Country Club Golf Course - 13 min drive
  • Mazatlan International Center - 14 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • Las Tres Islas — 1 min walk
  • Bamboo — 1 min walk
  • Looney Bean — 9 min walk
  • La Fonda at Villas El Rancho — 4 min drive
  • Surf's Up Cafe — 5 min drive

About this property

Riu Emerald Bay All Inclusive

Beach spa retreat walking distance from Witches Beach
Catch some rays at the beach or spend the day relaxing at Riu Emerald Bay All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 1028 rooms feature modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Guests will also find minibars, free bottled water, and ceiling fans.
Riu Emerald Bay All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mazatlan property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a health club, a spa tub, and a sauna.

Guests under 18 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 5 restaurants
  • 2 swim-up bars, 2 poolside bars and 7 bars/lounges
  • Coffee/tea in common area(s)

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park access
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station
  • Conference space (5167 square feet)
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property - September 2019
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 11 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi
Riu Emerald Inclusive Mazatlan
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 373 out of 975 reviews
5 - Excellent 38%
Rating 4 - Good. 308 out of 975 reviews
4 - Good 32%
Rating 3 - Okay. 165 out of 975 reviews
3 - Okay 17%
Rating 2 - Poor. 70 out of 975 reviews
2 - Poor 7%
Rating 1 - Terrible. 59 out of 975 reviews
1 - Terrible 6%

4.3/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El servicio de primera,la comida excelente,la playa impecable el único punto malo sería los elevadores son muy pocos y lentos 99.9 de cien !!
Stayed 7 nights in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great for a family with kids. I'm kid friendly but this place had a lot of them. I guess having big water slides helps. But if you are cool with it then i definitely recommend this place. Great service from the staff in the buffet dining room. A waiter name Antonio was great with us. Plus the food was great and always in stock.
Stayed 4 nights in Apr 2021

4/5 Good

Stayed 3 nights in May 2021

1/5 Terrible

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in May 2021

5/5 Excellent

Stayed 5 nights in May 2021