8.8/10 Excellent! (1,086 reviews)
We booked a room with 2 double beds, when we got to our room, there was one double bed and one twin. When I called the front desk to let them know of the error, the agent asked me "how do you know it's a twin bed?" instead of either taking my word for it or looking at their own system to confirm that the room we were assigned was in fact a room with a twin bed. Once I told them that I can see the bed is physically smaller than the one next to it, plus it only has one pillow, the agent told me in a frustrated tone that if I went back downstairs, she would see if there was anything else available. Luckily by the time I got downstairs I was able to talk to a much more pleasant front desk agent. Our room ended up being just okay, we've stayed in worse, but it wasn't worth the money. The breakfast is also advertised as having a buffet option, but we arrived to discover that they had taken that away months ago, but hadn't updated their website. The breakfast was a bunch of frozen food we could've purchased at a grocery store. At lease the waitstaff was nice!
Reviewed on Sep 22, 2026
