Crowne Plaza Melbourne, an IHG Hotel

Photo gallery for Crowne Plaza Melbourne, an IHG Hotel

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Outdoor pool, free cabanas, sun loungers
View from room
Suite, 1 Bedroom (City River) | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Crowne Plaza Melbourne, an IHG Hotel

Crowne Plaza Melbourne, an IHG Hotel

4.5 star property

4.2/5 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
1-5 Spencer Street, Docklands, VIC, 3008

Explore the area

  • Popular LocationMelbourne Convention and Exhibition Centre3 min walk
  • Popular LocationCrown Casino and Entertainment Complex4 min walk
  • Popular LocationBourke Street Mall20 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)24 min drive

Choose dates to view prices

About this area

Melbourne

Crowne Plaza Melbourne, an IHG Hotel is located in Melbourne Central Business District, a neighborhood in Melbourne, and is in the entertainment district and on a river. DFO South Wharf and Bourke Street Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Royal Botanic Gardens. Check out an event or a game at Marvel Stadium, and consider making time for SEA LIFE Melbourne, a top attraction not to be missed.

What's nearby

  • Melbourne Convention and Exhibition Centre - 3 min walk
  • Crown Casino and Entertainment Complex - 4 min walk
  • SEA LIFE Melbourne - 5 min walk
  • Eureka Tower - 14 min walk
  • Bourke Street Mall - 20 min walk

Getting around

  • Southern Cross Station - 8 min walk
  • Flagstaff Station - 18 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • Five66 - 2 min walk
  • Di Parsia Pasticceria Caffe - 3 min walk
  • Olivier's Cafe - 3 min walk
  • Kobe Jones Melbourne - 3 min walk
  • Cafe Keyif - 3 min walk

About this property

Crowne Plaza Melbourne, an IHG Hotel

4.5-star luxury hotel revitalized in 2020 and located in the heart of Melbourne Central Business District
Located close to Crown Casino and Entertainment Complex, Crowne Plaza Melbourne, an IHG Hotel provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. The onsite restaurant, Yugo Restaurant, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as car rentals on site and a bar.
You'll also enjoy perks such as:
  • An outdoor pool with free cabanas and sun loungers
  • Full breakfast (surcharge), self parking (surcharge), and limo/town car service
  • An elevator, coworking spaces, and tour/ticket assistance
  • A porter/bellhop, express check-out, and concierge services
  • Guest reviews speak highly of the proximity to public transit
Room features
All 432 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes. Guest reviews speak positively of the comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and hair dryers
  • LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and free infant beds

Languages

Chinese (Mandarin), English, Hindi, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 17 per night; includes in/out privileges)
  • Offsite parking within 984 ft (AUD 17 per night); discounts available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–noon on weekends: AUD 38 for adults and AUD 24 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Yugo Restaurant
  • Dive Bar
  • Pow Wow

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Conference center
  • Coworking space
  • Meeting rooms - 10

Outdoors

  • Free pool cabanas
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2020

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: AUD 38 for adults and AUD 24 for children (approximately)
  • Self parking fee: AUD 17 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel
Crowne Plaza Melbourne
Crowne Plaza Melbourne, An Ihg
Crowne Plaza Melbourne an IHG Hotel
Crowne Plaza Melbourne, an IHG Hotel Hotel
Crowne Plaza Melbourne, an IHG Hotel Docklands
Crowne Plaza Melbourne, an IHG Hotel Hotel Docklands

Frequently asked questions

Does Crowne Plaza Melbourne, an IHG Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Crowne Plaza Melbourne, an IHG Hotel?

As of Sep 24, 2022, prices found for a 1-night stay for 2 adults at Crowne Plaza Melbourne, an IHG Hotel on Oct 3, 2022 start from $141.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Melbourne, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza Melbourne, an IHG Hotel?

Self parking is available for AUD 17 per night.

What time is check-in at Crowne Plaza Melbourne, an IHG Hotel?

Check-in is from 3:00 PM - 6:00 AM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.

What time is check-out at Crowne Plaza Melbourne, an IHG Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (amount may vary).

Where is Crowne Plaza Melbourne, an IHG Hotel located?

Located in Melbourne Central Business District, this luxury hotel is within a 5-minute walk of Melbourne Convention and Exhibition Centre, Crown Casino and Entertainment Complex, and SEA LIFE Melbourne. DFO South Wharf and Eureka Tower are also within 15 minutes. Southern Cross Station is 8 minutes by foot and Flagstaff Station is 18 minutes.

Can I cancel my reservation for free at Crowne Plaza Melbourne, an IHG Hotel and receive a full refund?

Yes, Crowne Plaza Melbourne, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Melbourne, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 502 out of 1005 reviews
5 - Excellent 50%
Rating 4 - Good. 315 out of 1005 reviews
4 - Good 31%
Rating 3 - Okay. 109 out of 1005 reviews
3 - Okay 11%
Rating 2 - Poor. 49 out of 1005 reviews
2 - Poor 5%
Rating 1 - Terrible. 30 out of 1005 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.4/5

Eco-friendliness

4/5 Good

Jure
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied. Rooms are clean, beautiful view. Only 2 little things they should improve. The car access to hotel should be more visible (more signs). Also, we missed the breakfast because we were not informed that we should book the breakfast table once we checked in.
Stayed 1 night in Aug 2022

5/5 Excellent

Mel
Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad they changed our towels daily but only gave us 3 towels the next day instead of 4 (checked in As a family of 4). Parking was a bit costly, unable to use the 17$voucher as our car won’t fit (height clearance) the parking area they recommended( under Care park) Parked across ( same under Care park) unfortunately the voucher is not accepted. Other than that, all good. Accessible to our whereabouts.
Stayed 2 nights in Aug 2022

5/5 Excellent

Neil
Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay.
Stayed 3 nights in Jul 2022

5/5 Excellent

Neil
Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and Shayne the manager was excellent.
Stayed 2 nights in Jul 2022

4/5 Good

Jasmin
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. No soundproofing at all. Footsteps, talking, whispers in the hallway are all echoed and can all be heard in the rooms. A few stains on the carpet in the room. Lots of construction around the hotel.
Stayed 2 nights in Jul 2022

5/5 Excellent

Jane
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2022

5/5 Excellent

Arunesh
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only issue was at the receiption. We have been unfairly charged for the room service which we did not order. Waited 30minutes of our time for the staff to find the paperwork and eventually was found that there was no signature for the order received. Someone had ordered things on our behalf where else we were not even in hotel during that time
Stayed 2 nights in Jul 2022

4/5 Good

Nicola
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested an upper floor room but were put on third floor. This floor has access to the pool so was noisy early in the morning with young kids running along corridor. Also, Dive bar needs an upgrade. Still had a good stay and enjoyed our two nights.
Stayed 2 nights in Jun 2022

3/5 Okay

sonia
Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed in a suite - water pressure in the shower was a trickle and no access to on demand TV or movies of any sort. For a 4 star hotel I expected better. Especially staying in the top level room. The room comfort was fabulous and staff very friendly. Concierge ignored my call for a valet pick up of my car though. Also very disappointing. Food quality for breakfast room service was pretty poor as well.
Stayed 1 night in Jul 2022

5/5 Excellent

Harold
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located and very clean
Stayed 1 night in Jun 2022