"Location is always my priority, so it got the 5stars just across Luzern main station. Room is spacious and cleanliness and the staffs are friendly and pleasant. I would recommend my friend come to visit and definitely come back soon."
"The room is good but the check in experience is really bad. The staff at the check in counter is impolite and rude. He was not wearing a name tag and he almost broke our passports. He pressed our passports in 360 degree turn with “deadly force” and it was terrible. When he asked us to pay the city taxes, he just bang on the machine twice with his hand. I hope the hotel can do some training for the check-in counter staffs. "
