Mernda Streamside Reserve Tours

This is purely a review of the reservations team, not the hotel itself or the amenities, etc. - I had to cancel my reservation last minute due to a family emergency. I had a non-refundable rate and did not expect a refund. However, after a request through Expedia the onsite hotel manager initially offered a refund minus one night's fee. Very generous - I thought wow! Then they reneged and the headache of incompetence began with their back office. Thankfully Expedia made things right and completed a full refund as I travel constantly. I would NOT recommend this hotel solely based on the management, which is the only time I've ever said that. The reservations office is incompetent and lacks a clear chain of command. I travel nonstop all over the world - never experienced this type of rookie service. Never left a review like this either. AVOID if you are a business traveler.