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"I didn't use the laundry service or the pool as it was a short stay."

"The hotel was noisy from 08:00 on Saturday morning with what I can only assume was a spin class being taken by someone using a mega-phone..."

"Excellent hotel with spa facilities, close to historic centre of Guildford and also close for a run/hike on the north downs way. "

"I understand the hotel was very fine in its day, the problem seems to be that its day was a long time ago and nothing has really changed inside. Everything feels very old, and not in a charming way. It feels like the bare minimum amount of staff are in place at any one time to reduce outgoings, there was no information about how to access the pool and gym facilities, either from staff or in room info (gents changing rooms closed when I was there which added to my uncertainty). Nothing was terrible, but nothing was particularly good either"

"Use to be a good hotel but not now staff rude and disinterested "

"Check-in was quick and straightforward, and the front desk staff were friendly and welcoming. Unfortunately, the stay itself was very disappointing. The radiator in our room appeared to be airlocked and began making loud gurgling noises around 3:30am, waking us up. The noise was constant and intrusive, coming from right next to the bed. I reported the issue to the night desk clerk, who explained the hotel was fully booked and we couldn’t be moved. He did switch the heating system off, which stopped the noise, but by then I was fully awake and struggled to get back to sleep. There were also other issues in the room. The hairdryer’s PAT test had expired, which raises safety concerns, and the shower pressure was excessively harsh—so sharp it was almost unusable. I raised the radiator issue again with the morning desk clerk, but the response was underwhelming. Aside from an apology, I was simply advised to leave a review. Given the poor night’s sleep and the overall experience, this felt inadequate. At £80 for the night—followed by a three-hour drive the next day—I expected a much better standard of comfort and customer care. Unfortunately, this experience fell short, and based on this stay, I would choose a Premier Inn in future."

"This hotel is very close to the station and a 20 minute walk from the sea front. The rooms are very well appointed and modern. The staff are friendly and the breakfast was excellent."

"Lovely place would go again "

"Friendly staff, great breakfast, and elaborate thru safe area to shopping and the maritime museums"