Midtown Shopping Center Tours

Room: Spacious and tidy. Bathroom: Spacious, clean and has all the required personal hygiene items. Pools: Well-maintained. Restaurant: Staff were friendly and food was variable and delicious. Staff: Hospitable, supportive and helpful. They helped us organize our dinners, transportation, and many other activities. Sometimes they ordered for us food. Fulya and the team were very professional.

Staff tried to stick us into 2 rooms that weren’t connected because the family suite we had booked didn’t have working AC. This wasn’t made clear to us and we had to wait until evening (with regular reminders from my husband ) until we got another room- still not what we had booked. To be fair, the staff did try to help - but the hotel is HUGE with literally hundreds of people who have no concept of queuing! They were understaffed and being Turkish trumped everything. We didn’t get great service and it felt a bit like fending for yourself. I don’t think the website makes it clear that all inclusive only allows you to eat in the main dining buffet restaurant - and you are only allowed to eat once at any of the other restaurants (unless you book 7 days or more). Water park was ok - limited rides for little ones and the fair was at best, maybe an hour or so before the kids got bored. We won’t be back

The location was beautiful and the food was lovely, although not quite 10/10. But for us the staff really made the experience amazing. Muhammed who controls the outside area at dinner provied a 10/10 service as well as everyone else. Incredibly friendly and helpful.