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"Air conditioning not working, toilet leaking, only 1 lift. Complained to reception who advised they couldn't help either contact Head Office or Hotel.com. apparently not the actual hotels problem!!!!!!"

"Staff very helpful and friendly. Comfy beds an had an excellent upgrade. Would definitely go again"

"Front staff were very friendly and helpful. Breakfast was awesome. Seems like all the effort has been spent on the reception area as our room was in desperate need of updating. Curtains were filthy, old carpets etc. decent night sleep though! "

"Best breakfast in any hotel I've been in for a long time"

"Room was clean and adequate for 1 night stay. Bed comfortable and large even though expecting only a double. Pillows extremely firm as over filled - would have been nice to have 1 firm and 1 soft. Bathroom clean; however shower cubicle extremely small. I m glad we are not of a large size. The grouting needed a good clean. An impressive building with some lovely areas; however the old rugs on the floor are extremely tired- looking! A rather tired look throughout the hotel. Staff were very friendly, courteous and helpful."

"The Room, the staff, the public areas, food were all excellent. Would definitely stay again"

"Staff friendly and helpful . Rooms clean spacious lovely room . Breakfast was delicious will stay here again"

"Great hotel, lacked a little TLC in the suite we were allocated."

"We were really unhappy at first as the room we were given the toilet stank, I went to reception to complain about this and the only choice I was given was to pay for an upgrade.!! Although it was only £15 I don't think that this was fair, especially as it was uninhabitable The receptionist said that he would pass this on to his manager but I have not heard a thing We are going again, but are obviously very wary about it all We are going quite a few times to this hotel and the previous rooms have been really nice I must admit I was quite shocked about this "