莫干海滩

Great holiday, second time around. Can’t fault it. Highly recommend

We loved the hotel, although the food was a bit disapointing.

Overall, we had a mixed experience. This is definitely a family-oriented hotel and seems best suited for families with younger children, especially under 12. The Animation Team was wonderful — fun, kind, energetic and genuinely welcoming. The food selection was also excellent, with lots of variety. Unfortunately, some pool staff, particularly those dressed in all white, were consistently rude and dismissive. We brought an inflatable pool ring for our child and specifically asked a staff member before inflating it if it was allowed. We were told yes, only to have another staff member later tell us, quite rudely, that it was not. A third staff member eventually clarified that it actually was allowed in certain areas. The issue was less the rule and more the poor communication and attitude, especially since we had asked beforehand. The beach shuttle schedule was also frustrating. The timetable showed a 1:00 PM departure from the beach, but the shuttle repeatedly left around 12:45 PM, forcing us to constantly rush back. On the positive side, the housekeeping ladies were always friendly and greeted us. Several bar staff also provided exceptional service: **Cristina, Angel, Miguel, Jimmy, Oliver, David and Moha**. They were genuinely welcoming and a pleasure to interact with. Overall, great food, entertainment and some wonderful staff, but the attitude of certain pool staff and the unreliable shuttle schedule took away from our experience.