Gran Canaria Kid friendly Vacations

Overall a very decent place, however my room was located to electric box for the complex and could have heard a bit of noise at night, fridge was smelly so I was unable to store anything inside.. but the stay was very pleasant

Great staff and incredible location.

I was very disappointed in how I was treated. Upon my arrival I was not met with a doorman, or bellhops. There was no VIP checkin and instead of being given a Deluxe VIP room with seaview, I was given a room on the 1st floor with an obstructed sea view. I complained and the next day after 4:00pm my room was changed to the 7th floor with a sea view, and for this I was given a bottle of wine as an apology. Food is not tasty and the choices are limited. They also do not provide wash cloths, so you will need to bring your own. Staff are not helpful instead they are gaslighters and refuse to assist a VIP client, so I can't imagine how the standard clients are treated. I was in Portugal, Madrid and Barcelona and recieved excellent service at those hotels(and wash cloths). The location was the only good thing about this hotel. I would'nt recommend!

Quite limited all inclusive offer. You are asked to pay for certain products such ice cream at the bar, the drinks are 3 per day per person only. While in the other hotel we were staying for longer period everything was included in all inclusive option that here at the lobby the coffee is priced and there is info about not refilling the water from the big bottle container. The all inclusive refers to the restaurant only. We were staying 1 night only and even though we had arrived late and knew that we are going to miss 1 meal still went for all inclusive to avoid paying for drinks. I would not imagine myself to stay in this hotel for 1 or 2 weeks holiday period. The limitations are frustrating. The food in the restaurant was very good though. The variety of food was big as well. The receptionists were more than helpful so giving them 5*. The view from the terrace was nice, however the other side of the hotel’s view wasn’t particularly attractive as there was a huge wall with graffiti on. The room was spacious and modern and it had a kitchenette. We were happy from having that room. It’s not bad hotel, however the limitations put us off from booking it again.

The room was spotless,well furnished with a decent size balcony. Toiletries are provided however although there was a fridge it was not a mini bar and no bottled water was provided. Every member of staff were friendly and helpful. There are 3 separate pools plus a baby/small children pool. There are numerous sun beds available however more sun umbrellas would improve the experience and some certainly need upgrading. Breakfast was excellent,wide and varied choice. In some places the Hotel would benefit from some fresh paint such as the terrace woodwork at the restaurant,the toilets at the pool. Spa facility excellent.

Quite limited all inclusive offer. You are asked to pay for certain products such ice cream at the bar, the drinks are 3 per day per person only. While in the other hotel we were staying for longer period everything was included in all inclusive option that here at the lobby the coffee is priced and there is info about not refilling the water from the big bottle container. The all inclusive refers to the restaurant only. We were staying 1 night only and even though we had arrived late and knew that we are going to miss 1 meal still went for all inclusive to avoid paying for drinks. I would not imagine myself to stay in this hotel for 1 or 2 weeks holiday period. The limitations are frustrating. The food in the restaurant was very good though. The variety of food was big as well. The receptionists were more than helpful so giving them 5*. The view from the terrace was nice, however the other side of the hotel’s view wasn’t particularly attractive as there was a huge wall with graffiti on. The room was spacious and modern and it had a kitchenette. We were happy from having that room. It’s not bad hotel, however the limitations put us off from booking it again.

Great staff and incredible location.