Gran Canaria Kid friendly Vacations

Great staff and incredible location.

I was very disappointed in how I was treated. Upon my arrival I was not met with a doorman, or bellhops. There was no VIP checkin and instead of being given a Deluxe VIP room with seaview, I was given a room on the 1st floor with an obstructed sea view. I complained and the next day after 4:00pm my room was changed to the 7th floor with a sea view, and for this I was given a bottle of wine as an apology. Food is not tasty and the choices are limited. They also do not provide wash cloths, so you will need to bring your own. Staff are not helpful instead they are gaslighters and refuse to assist a VIP client, so I can't imagine how the standard clients are treated. I was in Portugal, Madrid and Barcelona and recieved excellent service at those hotels(and wash cloths). The location was the only good thing about this hotel. I would'nt recommend!

Hotel was clean. Food was lovely. Evening entertainment not great. Sun loungers a nightmare to be near the pool unless you’re up at 7am.

The hotel and service was great. The only that was a bit disappointing was the entertainment activities, for example the night show. I’d definitely still recommend this hotel.

The whirlpool being out of service was a disappointment. But I was aware ahead of time it was closed. The staff made up for the closed pools.

Quite limited all inclusive offer. You are asked to pay for certain products such ice cream at the bar, the drinks are 3 per day per person only. While in the other hotel we were staying for longer period everything was included in all inclusive option that here at the lobby the coffee is priced and there is info about not refilling the water from the big bottle container. The all inclusive refers to the restaurant only. We were staying 1 night only and even though we had arrived late and knew that we are going to miss 1 meal still went for all inclusive to avoid paying for drinks. I would not imagine myself to stay in this hotel for 1 or 2 weeks holiday period. The limitations are frustrating. The food in the restaurant was very good though. The variety of food was big as well. The receptionists were more than helpful so giving them 5*. The view from the terrace was nice, however the other side of the hotel’s view wasn’t particularly attractive as there was a huge wall with graffiti on. The room was spacious and modern and it had a kitchenette. We were happy from having that room. It’s not bad hotel, however the limitations put us off from booking it again.

Great staff and incredible location.

Quite limited all inclusive offer. You are asked to pay for certain products such ice cream at the bar, the drinks are 3 per day per person only. While in the other hotel we were staying for longer period everything was included in all inclusive option that here at the lobby the coffee is priced and there is info about not refilling the water from the big bottle container. The all inclusive refers to the restaurant only. We were staying 1 night only and even though we had arrived late and knew that we are going to miss 1 meal still went for all inclusive to avoid paying for drinks. I would not imagine myself to stay in this hotel for 1 or 2 weeks holiday period. The limitations are frustrating. The food in the restaurant was very good though. The variety of food was big as well. The receptionists were more than helpful so giving them 5*. The view from the terrace was nice, however the other side of the hotel’s view wasn’t particularly attractive as there was a huge wall with graffiti on. The room was spacious and modern and it had a kitchenette. We were happy from having that room. It’s not bad hotel, however the limitations put us off from booking it again.