9.2/10 Wonderful! (107 reviews)
We recently suffered a bereavement in our family and booked this stay for a few days of peace. Sadly, our check-in experience was one of the worst we’ve ever had.
The receptionist took our IDs and payment, then rushed through the hotel information so quickly that we couldn’t understand how to use the air conditioning or TV. After 15 minutes of trying ourselves, we had to call for help. A staff member explained the doors and windows had to be fully closed for the AC to work, but despite this, it kept cutting out every few minutes.
Our room is next to the pool, so it was extremely noisy, and the windows offered very little sound insulation. I also have a heavy cold and was surprised there were no tissues in the room. When I asked reception, I was simply told, “No.” I also asked about room service and was met with a dismissive response.
Each time the AC stopped, the receptionist became increasingly rude, insisting she’d already explained it and even telling me off for calling again. At one point she sighed loudly before sending someone who admitted he worked in the restaurant and didn’t know anything about the air conditioning. Eventually the manager came, but the problem continued.
We had virtually no sleep because the room stayed hot all night as the AC repeatedly stopped working. When I called reception during the night, I was told there was “a problem in the area” and nothing could be done. No apology, no empathy and no alternative solution were offered. Rude & dismissive
Reviewed on Jul 20, 2026
