1/5 Terrible
TRISTON
Traveled with family
Aug 4, 2022
Disliked: Staff & service, amenities, property conditions & facilities
The food wasn’t great which of course was the biggest disappointment when taking a trip to Jamaica. Our room was subpar for the price that we paid my kids feet were black after walking in the room for about five minutes and it could really use some renovations. There was a panty liner under one of the beds and chewed up bones out on the balcony. Most of the staff were not pleasant and it was always a struggle to get a table cleaned. There was an activity board at the front which listed times and venues none of which we saw or were able to partake in. The spa was was closed the entire trip. The elevator was down and it was apparently down for over two months. There was no clear direction on how or where to access water activities that were supposedly included in our reservation. The front desk staff was a nightmare to work with at check in, when we needed towels and when we asked to speak with a manager for a refund. The manager apparently never made it back from Cornwall (the sister resort next door). I would never recommend this hotel to anyone especially at the price we paid. There are better options in Montego Bay avoid this one.
Stayed 5 nights in Jul 2022