Moulins Souterrains du Col-des-Roches Tours

Check-in was a shambles. The room I’d booked was not available, therefore I was downgraded to a sub-quality room. I had booked for 6 nights, the hotel admitted liability stating they’d stuffed up. Rooms do not have air conditioning, they have fans. If you want a portable air conditioner it costs 25 franks per day (this was waived due to their stuff up). I ended up in the crappy room 3 nights and the correct room 3 nights. Errors like this should not happen. Management was very nice.

Absolutely loved our time there. These were great. The property was beautiful and comfortable. Would definitely stay there in again.

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.