Moulins Souterrains du Col-des-Roches Tours

Lovely little hotel but if you are at the front it can be noisy at night.Staff were very helpful and breakfast was good.Wifi was very 'flakey' but not sure if that was because it was so hot.Free bus / tram travel was very welcome.

The location was perfect and very close to the train stations. The apartment was spacious, comfortable, and had all the amenities we needed. The staff was friendly and accommodating, which made our stay even more pleasant. Although the price was a little high, we had a great view from our room and really enjoyed our stay overall. We also appreciated being able to store our luggage, which was extremely helpful since hotel check-in and check-out times don’t always coincide with train schedules. There were plenty of restaurants and stores nearby, all within easy walking distance, which made the location very convenient. Overall, it was a comfortable and enjoyable stay.

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.