Mount Houston Vacations from $313

My family has stayed at this location several times over the last 10+ years, including 3 times since it rebranded as the Moran. After moving to another nearby hotel for our frequent trips to Houston, we were optimistic that the renovation and new ownership would have a lasting impact. There were several service related hiccups during our most recent stay which I worry points to a larger trend. The front desk, who is the face of the hotel, was very un-accommodating and even said "that's not my department" when we asked when our room would be ready 2 HOURS after their posted check-in time (we had been waiting for over 4 hours at this point). We also had a gentleman knock on our door several times, with a do not disturb sign clearly visible on the handle, to "check the mini-bar" 2 hours after we arrived. The hotel also promotes a virtual text agent but never responds to it. Lastly, the pool was inaccessible on the morning of our check-out due to a baptism being performed in the pool by one of their large groups. Overall, the renovation is nice but the service is lacking. We gave the refreshed property a fair shot but will be moving back to the Hotel Zaza which I recommended to anyone wanting a hotel experience 4* level service in the area.

Impeccable service and property.

We had a beautiful stay in Our suite at the Double Tree. Staff was thoughtful and accomidating

It was good, got what I expected due to the price

Loved our stay over the weekend how’s I wish they would have a microwave in the rooms, to be able to re heat food.