Our Honeymoon was spent at this hotel and it was horrible. Never Again will we visit this hotel. We are completely appalled with the lack of hospitality that the front desk provided, the bar staff, and the wait staff. The front desk did not have a clue about how to offer concierge services being that this is a “5-star” hotel they should have a lot of insight. They told us to go to certain areas and we would find all of the common things and that there is nothing by the hotel. The restaurant and bar staff came to us by the pool but made us continuously wait for 45min-1hour just to receive drinks and in the meantime, we saw others who came much after us being served first. We literally felt like we did not belong at this hotel. Our air conditioning and hot water did not work one night and we told front desk about it and nothing was done about it. Lastly, we have an attempt to visit the Spa at the hotel to maybe cheer us up. It was a very lousy spa, especially for what they ended up charging us. We could not do a couples massage as there is only one masseuse. It is tucked into a small basement. From the moment we got there, it was just a sad welcoming and I was disappointed at the effort put out by employees at a hotel that claims to be “5-star”. I am surprised to have spent over $1,100 at a hotel and the staff did nothing to make us feel happy there knowing why we were there. At the end of our stay, nobody asked us how it was or were concerned with our stay. Never Again.