“Overall, the customer service was friendly and accommodating, and the staff made an effort to assist us throughout our stay. However, there are several areas that need improvement for the property to truly feel like a resort.
Room cleanliness should be more thorough. The floors appeared to need both vacuuming and mopping, and we noticed hair and sand residue on the floor and around the shower area even though the room was ready for check-in.
The biggest concern involved my parents’ room. They……