Rosen Heim HAKUBA

Property class: 3

Choose dates to view prices

You can look forward to an indoor mineral hot spring (onsen), laundry facilities, and a fireplace in the lobby at Rosen Heim HAKUBA. Adventurous travelers may like the fishing at this hotel. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a massage. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Twin Room

A hotel room with two beds, a TV, a desk with a lamp, and a telephone.

Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Triple Room

A hotel room with three beds, a television, a desk, and a window with curtains.

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

A hotel room with two beds, a sofa, a television, and a desk.

Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Twin Room

A hotel room with two beds, a nightstand with a lamp, a window with curtains, and a view of mountains.

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Triple Room

A hotel room with two beds, a TV, a desk with a lamp, and a telephone.

Superior Triple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Quadruple Room

A hotel room with three beds, a sofa, a TV, and a window with curtains.

Superior Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds
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About the neighborhood

Hokujo, a neighborhood in Hakuba, is home to Rosen Heim HAKUBA. Hakuba Happo-One Ski Area and Hakuba Iwatake Ski Resort are worth checking out if an activity is on the agenda. Hakuba Mini Train Park and Yupuru Kizakiko are also worth visiting. Enjoy the great outdoors with horse riding, hiking/biking trails, and mountain biking, or hop on a bike rental nearby and explore all the area has to offer. Visit our Hakuba travel guide
Map
3750 Happo Hokujo, Hakuba, Nagano, 399-9301

What's nearby

  • A snowy mountain landscape with skiers and snowboarders.
    Hakuba Ski Jumping Stadium
    1 min walk - 0.0 miles
  • A snow-covered mountain range with clear blue skies.
    Hakuba Happo-One Ski Area
    3 min walk - 0.2 miles
  • Happo-one Adam Gondola
    7 min walk - 0.4 miles
  • Hakuba Olympic Museum
    10 min walk - 0.6 miles
  • Happo One Sakka Ski Lift
    5 min drive - 1.5 miles

Getting around

  • Hakuba Station
    9 min drive
  • Shinshu - Matsumoto Airport (MMJ)
    103 min drive

Restaurants

  • 蕎麦酒房 膳 ZEN
    9 min walk
  • 八方飯店 - Happo Hanten
    5 min walk
  • 山とビールの店コケモモ
    8 min walk
  • Cru Cafe
    4 min walk
  • ライオンカフェ
    9 min walk

About this property

Rosen Heim HAKUBA

  • Hotel near Hakuba Happo-One Ski Area
  • Consider a stay at Rosen Heim HAKUBA and take advantage of an indoor mineral hot spring (onsen), laundry facilities, and a fireplace in the lobby. Active travelers can enjoy fishing at this hotel. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a massage. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Free self parking
    • Buffet breakfast (surcharge), a free bus station shuttle, and hot springs on site
    • An outdoor tennis court, an electric car charging station, and barbecue grills
  • Room features
  • All guestrooms at Rosen Heim HAKUBA offer comforts such as air conditioning, as well as amenities like free WiFi.
  • Other amenities include:
    • Bathrooms with shower/tub combinations and free toiletries
    • Refrigerators, children's slippers, and electric kettles

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Frequently asked questions

Is Rosen Heim HAKUBA pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Rosen Heim HAKUBA?

Check-in begins at 3 PM. After-hours check-in is not available.

What time is check-out at Rosen Heim HAKUBA?

Check-out is at 10 AM.

Where is Rosen Heim HAKUBA located?

Located in Hokujo, this hotel is steps from Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area. Happo-one Adam Gondola and Hakuba Olympic Museum are also within 10 minutes. Hakuba Station is 27 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Rosen Heim HAKUBA Reviews

8.4

Very Good

8.6

Cleanliness

7.6

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 38 out of 84 reviews
Rating 8 - Good. 33 out of 84 reviews
Rating 6 - Okay. 7 out of 84 reviews
Rating 4 - Poor. 3 out of 84 reviews
Rating 2 - Terrible. 3 out of 84 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, amenities
Staff were very helpful and the rooms were very clean. Good buffet breakfast. Beds nice and firm no saggy middle.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean tidy hotel with friendly staff. Nice Breakfast and traditional restaurant for evening meal. Fantastic onsen facility. Walk to lifts. Highly recommended.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Room clean staff attentive
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Great buffet breakfast, hotel was about a 8-10 min walk to main lift at Happo One and close walk to restaurants and pubs. Onsen on site with sauna which was nice after a long day on the slopes. Rooms were clean, just old and outdated mattresses/appliances/shower. Otherwise I had a great stay
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
A good stay. Nice to have hot springs and nice breakfast
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay. Great onsen. Giid breakfast buffet
Stayed 6 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to HAPPO-ONE ski lifts; bus stations close by for other hills in the area. Great accommodations, friendly staff, and breakfast buffet was exactly what’s needed for a pre ski meal.
Stayed 5 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
I was satisfied with breakfast.I could eat relaxed.Onsen was good after skiing.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Helpful Staff

Staff were wonderful, reasonably easy walk to the ski lift. you can hire gear on site as well as arrange lift tickets. Room was huge and very clean
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located Happo One Hotel

A flat <5 minute walk to the Nakiyama lifts one way, to a row of Hakuba bars and eateries the other, this hotel was centrally located and a great choice for a ski holiday. The bath area is a highlight if you're into the Japanese bathing culture, with both inside and outside gender-segregated soaking areas. Fun happy hour activities daily were a nice touch (food samples, mochi pounding.)
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very clean. Excellent breakfast. Rooms are basic.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family snow trip

Great family snow hotel in Hakuba. The staff could not be nicer and more helpful. Rooms were comfortable and soaking in the Onsen after a day skiing was a great plus. Nice breakfast in the morning. They arranged a 7 qm shuttle from the hotel for us when a taxi was not available. Definitely would stay again and highly recommended.
Stayed 5 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
One of the less expensive places to stay that I could find. Good value for the price. Helpful, friendly staff - they sorted my ticket for the gondola / lift pass at Tsugaike Kogen, and shuttle bus. Clean (even though a little older). 10 min. walk to Happo-one bus station and dining options. Great breakfast buffet.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Well what a 10 days that was. Fantastic from the moment we stepped into the front door to the moment we were dropped at the bus stop to leave. Excellent position to the lifts at happo one. And don’t miss the Friday night buffet (make sure u book early). The breaks and coffee every morning became my highlight each day. Set the tone for such a great day. And finally the onsen. What a great way to experience the onsen in Japan. Was always clean and super restorative after a day on the slopes. Well done team I definitely hope to be back
Stayed 10 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, helpful, Onsen, dining
Stayed 6 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything. Staff were very accommodating.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but transportation in Hakuba is inconvenient have very limited buses. Hotel are far away from Hakuba station
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Great
Stayed 6 nights in Dec 2024
Verified review

6/10 Okay

Disliked: Staff & service
Safe in room was charged 100y every time you used it. Charged 2000y for short lift to the train station when other accommodation we stayed at, it was al part service Even though it was warm & comfortable & close to the ski lifts
Stayed 4 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cicely racist Extremely dated and old-fashioned

I am quite surprised to see the high points on Hotel.com about this hotel, I rarely leave negative reviews, but my experience at this hotel was deeply disappointing and unacceptable. Despite relying on international tourism, the staff displayed a level of unfriendliness and unprofessionalism that was truly shocking. Check-In Experience: From the moment we arrived, the check-in process was unpleasant. The staff was dismissive and unhelpful. When we called for directions, we were simply told to walk 20 minutes from the bus station in the snow with our luggage. Any request for assistance was met with indifference or outright rudeness. Unacceptable Behavior: When I politely requested a pickup service, the owner herself mockingly repeated my request in Japanese. After living in Japan for 25 years, I have never encountered such disrespectful behavior. Ski Equipment & Services: The advertised ski equipment rental was another letdown. The staff seemed annoyed when we inquired about renting gear, and the quality of the equipment was far below standard. It was clear they had no interest in assisting guests. Storage Issues: There was no proper storage for our belongings. I was told to leave my items in a common area, and unfortunately, my charger was taken from my bag. At that point, I didn’t even bother to complain, knowing it would be a waste of time. Carrying our luggage to the ski slopes was extremely inconvenient, but again, the staff showed no concern. Room Quality: The rooms
Stayed 2 nights in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness
ビジネスホテル宿泊的なイメージ、とりあえず無難です。
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回ツインのお部屋でとても広く窓から見える景色は最高でした！ アットホームな感じが自分には合ってたので 白馬方面に行く時はまたお世話になろうと思います。
お部屋からの景色
お部屋からの景色
駐車場からの景色
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
大浴場が良かったです。
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉、食事、清潔な部屋 最高のホスタピリティを提供していただけました。サウナに入らなかったのは少し残念かな。でも全く気にならないほど他のサービスが素晴らしかったので大満足です。来年も利用します
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

白馬滑雪友善

雖然稍微比較老舊，但是設施維護良好，有完整的滑雪周邊設施包含烘乾設備，鄰近名木山纜車，對於滑雪客非常友善。早餐沒有很花俏奢華，但是營養均衡且沒有過度調味。
Stayed 5 nights in Dec 2024