Title: Rosen Heim HAKUBA Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&selected=16783328&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Rosen Heim HAKUBA Mountain tranquility meets relaxation at this Hakuba Valley retreat where travelers can soak in mineral hot springs after exploring scenic trails on horseback ## Photo gallery for Rosen Heim HAKUBA ![Restaurant - Rosen Heim HAKUBA (Hakuba)](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/f2e738fe.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Combined shower/tub, free toiletries, hair dryer, slippers - Rosen Heim HAKUBA (Hakuba)](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/4515f2cf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Rosen Heim HAKUBA (Hakuba)](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/770b5060.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night - Rosen Heim HAKUBA (Hakuba)](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/13812a9c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Rosen Heim HAKUBA (Hakuba)](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/607d0d10.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Rosen Heim HAKUBA, near Hakuba Valley Ski Area, offers a peaceful base with an indoor onsen. Enjoy the lobby fireplace after outdoor adventures like horseback riding and biking. Rejuvenate in the sauna, spa tubs, or with massages. Free WiFi and concierge available. ## Reviews 8.4 Very good ## Popular amenities - Hot tub - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Mar 13 - Mar 14](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=16783328&PinnedHotelID=16783328&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=16783328&PinnedHotelID=16783328&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 14 - Mar 15](https://www.expedia.com/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=16783328&PinnedHotelID=16783328&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=16783328&PinnedHotelID=16783328&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 13 - Mar 15](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=16783328&PinnedHotelID=16783328&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=16783328&PinnedHotelID=16783328&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 20 - Mar 22](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=16783328&PinnedHotelID=16783328&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=16783328&PinnedHotelID=16783328&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 7 of 7 rooms ### View all photos for Twin Room ![Desk, blackout drapes, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/a0332ac5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Separate bedroom Shower/tub combination Hair dryer Private bathroom - 1 bedroom - Sleeps 2 - 2 Large Twin Beds ### View all photos for Triple Room ![Triple Room | Desk, blackout drapes, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/46c1b607.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Separate bedroom Shower/tub combination Hair dryer Private bathroom - 1 bedroom - Sleeps 3 - 3 Twin Beds ### View all photos for Quadruple Room ![Desk, blackout drapes, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/7e4cb426.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room ### Highlights Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Shower/tub combination Hair dryer Private bathroom Electric kettle - Sleeps 4 - 4 Twin Beds ### View all photos for Single Room ![Single Room | Desk, blackout drapes, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/2de8d963.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 8.0 Very good 3 reviews ### Highlights Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Separate bedroom Shower/tub combination Hair dryer Private bathroom - 1 bedroom - Sleeps 1 - 1 Large Twin Bed ### View all photos for Superior Twin Room ![Desk, blackout drapes, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/256c5c93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room ### Highlights Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Private bathroom Bidet Hair dryer Shower/tub combination - Sleeps 2 - 2 Large Twin Beds ### View all photos for Superior Triple Room ![Desk, blackout drapes, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/a0332ac5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room 8.0 Very good 1 review ### Highlights Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Private bathroom Bidet Hair dryer Shower/tub combination - Sleeps 3 - 3 Twin Beds ### View all photos for Superior Quadruple Room ![Superior Quadruple Room | Desk, blackout drapes, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16790000/16783400/16783328/612b15fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Quadruple Room ### Highlights Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Private bathroom Bidet Hair dryer Shower/tub combination - Sleeps 4 - 4 Large Twin Beds ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Rosen-Heim-HAKUBA.h16783328.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Rosen-Heim-HAKUBA.h16783328.Hotel-Information) ## About the neighborhood Hakuba is home to Rosen Heim HAKUBA. Hakuba Happo-One Ski Area and Hakuba Goryu Ski Resort are worth checking out if an activity is on the agenda. Hakuba Mini Train Park and Yupuru Kizakiko are also worth visiting. Be sure not to miss outdoor adventures like hiking/biking trails and horse riding. [Visit our Hakuba travel guide](https://www.expedia.com/Hakuba.dx602177) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.69839%2C137.84209&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=PokvxmXagYjpKqyugGIf_uQbFkU=) 3750 Happo Hokujo, Hakuba, Nagano, 399-9301 ### What's nearby - ![Nice variety of trails and the scenery is beautiful. Doesn't hurt that it's an ex Olympic park.](https://images.trvl-media.com/place/602177/81725d42-0fba-447b-8e9a-cfbed7cde379.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hakuba Ski Jumping Stadium 1 min walk \- 0.0 miles - ![Happo ski resort](https://images.trvl-media.com/place/6103740/45a290f5-ab4a-48be-85a9-a05a1b696b75.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hakuba Happo-One Ski Area 3 min walk \- 0.2 miles - ![Hakuba 47 Winter Sports Park](https://images.trvl-media.com/place/602177/12e947df-72ef-418b-94d5-c20de704ab83.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hakuba 47 Winter Sports Park 4 min drive \- 1.1 miles - Happo-one Adam Gondola 7 min walk \- 0.4 miles - Happo One Sakka Ski Lift 5 min drive \- 1.5 miles ### Getting around - Hakuba Station 9 min drive - Shinshu - Matsumoto Airport (MMJ) 103 min drive ### Restaurants - Blizzard (Pizza) 6 min walk - Cru Cafe 4 min walk - What's Good Cafe - ライオンカフェ 9 min walk - Hakuba Taproom 5 min walk ## About this property ### Rosen Heim HAKUBA Hotel near Hakuba Happo-One Ski Area Consider a stay at Rosen Heim HAKUBA and take advantage of an indoor mineral hot spring (onsen), laundry facilities, and a fireplace in the lobby. Active travelers can enjoy horseback riding, fishing, and cycling at this hotel. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a massage. In addition to a bar and a restaurant, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self parking - Buffet breakfast (surcharge), bike rentals, and hot springs on site - An outdoor tennis court, an electric car charging station, and a water dispenser Room features All guestrooms at Rosen Heim HAKUBA offer comforts such as air conditioning, as well as amenities like free WiFi. Other amenities include: - Bathrooms with shower/tub combinations and free toiletries - Refrigerators, children's slippers, and electric kettles ## Similar properties ![Public bath](https://images.trvl-media.com/lodging/43000000/42590000/42583900/42583874/e7cfffa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Resort Kuroyon by IHG Omachi - Free WiFi - Restaurant - Air conditioning - Gym 9.0 Wonderful 175 reviews $81 nightly $91 total Mar 27 - Mar 28 [](https://www.expedia.com/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=42583874&PinnedHotelID=42583874&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/15480000/15473000/15472936/5c36c5d3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakuba Hotel Ougiya Hakuba - Parking included - Free WiFi - Restaurant - Breakfast available 8.8 Excellent 75 reviews $127 nightly $142 total Mar 20 - Mar 21 [](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=15472936&PinnedHotelID=15472936&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/17000000/16270000/16269100/16269009/37fda5bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakuba PAIPU NO KEMURI Hakuba - 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Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 156 reviews $317 nightly $350 total Mar 24 - Mar 25 [](https://www.expedia.com/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=16783328&PinnedHotelID=16783328&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=16783328,42583874,15472936,16269009,100775271) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Free uncovered self parking on site ### Food and drink - Daily buffet breakfast available 7:30 AM to 8:30 AM for a fee: JPY 2,500 for adults and JPY 1,300 for children - A bar/lounge - A restaurant ### Things to do - 2 hot tubs - Bicycle rentals - Fishing - Horseback riding/rentals - Hot springs - Karaoke - Outdoor tennis court - Sauna - Ski equipment rentals - Ski passes - Ski storage - TV in common areas ### Family friendly - In-room refrigerator - Laundry facilities ### Conveniences - Gift shop/newsstand - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Concierge services - Housekeeping (once per stay) - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Barbecue grill ### Spa - Hot springs - Massage - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator (40 inch wide door) - Handrails in hallways (40 inches high) - Handrails in stairways (40 inches high) - Stair-free path to entrance - Wheelchair-accessible path to elevator - Wheelchairs on site ### More - Banquet hall - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Children's slippers - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Electric kettle - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Heating (climate-controlled) - Phone - Window screens ## Policies ### Check-in Check-in time starts at 3 PM Minimum check-in age: 18 ### Check-out Check-out before 10 AM ### Special check-in instructions The front desk is open daily from 7 AM - 10 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities or services will be unavailable from March 24 2026 to September 30 2026 (dates subject to change): - One of the bars/lounges - Breakfast - Dining venue(s) - Entertainment facilities - Hot springs - Laundry facilities - Meeting facilities - Recreation facilities - Sauna - Ski facilities - Spa/Beauty services - Hot tub - Tennis courts The property will be renovating from March 24 2026 to November 30 2026 (completion date subject to change). The following areas are affected: - Guestrooms During renovations, the hotel will make every effort to minimize noise and disturbance. ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately JPY 2500 for adults and JPY 1300 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher and a smoke detector ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ## Frequently asked questions ### Is Rosen Heim HAKUBA pet-friendly? ### How much is parking? ### What time is check-in at Rosen Heim HAKUBA? ### What time is check-out at Rosen Heim HAKUBA? ### Where is Rosen Heim HAKUBA located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Rosen Heim HAKUBA Reviews 8.4 ### Very Good All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 8.6 Cleanliness ### 7.6 Location ### 8.4 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 37 8 - Good 33 6 - Okay 7 4 - Poor 3 2 - Terrible 3 ## Reviews ### 8/10 Good #### Wei Apr 30, 2025 Liked: Amenities, property conditions & facilities A good stay. Nice to have hot springs and nice breakfast ##### Wei Stayed 1 night in Apr 2025 ### 10/10 Excellent #### David Jan 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really enjoyable stay. Great onsen. Giid breakfast buffet ##### David Stayed 6 nights in Jan 2024 ### 10/10 Excellent #### charmayne Jan 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely Helpful Staff Staff were wonderful, reasonably easy walk to the ski lift. you can hire gear on site as well as arrange lift tickets. Room was huge and very clean ##### charmayne Stayed 4 nights in Jan 2025 ### 8/10 Good #### Noriko Jan 10, 2025 Liked: Cleanliness, staff & service I was satisfied with breakfast.I could eat relaxed.Onsen was good after skiing. ##### Noriko Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Lisa Jan 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Well located Happo One Hotel A flat <5 minute walk to the Nakiyama lifts one way, to a row of Hakuba bars and eateries the other, this hotel was centrally located and a great choice for a ski holiday. The bath area is a highlight if you're into the Japanese bathing culture, with both inside and outside gender-segregated soaking areas. Fun happy hour activities daily were a nice touch (food samples, mochi pounding.) ##### Lisa Stayed 3 nights in Jan 2025 ### 8/10 Good #### John Jan 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent staff. Very clean. Excellent breakfast. Rooms are basic. ##### John Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Steve Feb 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close to HAPPO-ONE ski lifts; bus stations close by for other hills in the area. Great accommodations, friendly staff, and breakfast buffet was exactly what’s needed for a pre ski meal. ##### Steve Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Gerard Dec 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Family snow trip Great family snow hotel in Hakuba. The staff could not be nicer and more helpful. Rooms were comfortable and soaking in the Onsen after a day skiing was a great plus. Nice breakfast in the morning. They arranged a 7 qm shuttle from the hotel for us when a taxi was not available. Definitely would stay again and highly recommended. ##### Gerard Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### Russell Aug 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities One of the less expensive places to stay that I could find. Good value for the price. Helpful, friendly staff - they sorted my ticket for the gondola / lift pass at Tsugaike Kogen, and shuttle bus. Clean (even though a little older). 10 min. walk to Happo-one bus station and dining options. Great breakfast buffet. ##### Russell Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Anthony Feb 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Well what a 10 days that was. Fantastic from the moment we stepped into the front door to the moment we were dropped at the bus stop to leave. Excellent position to the lifts at happo one. And don’t miss the Friday night buffet (make sure u book early). The breaks and coffee every morning became my highlight each day. Set the tone for such a great day. And finally the onsen. What a great way to experience the onsen in Japan. Was always clean and super restorative after a day on the slopes. Well done team I definitely hope to be back ##### Anthony Stayed 10 nights in Jan 2025 ### 10/10 Excellent #### Anthony Feb 16, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean tidy hotel with friendly staff. Nice Breakfast and traditional restaurant for evening meal. Fantastic onsen facility. Walk to lifts. Highly recommended. ##### Anthony Stayed 7 nights in Feb 2026 ### 10/10 Excellent #### Elizabeth Mar 4, 2023 Liked: Cleanliness, amenities, property conditions & facilities Great location, helpful, Onsen, dining ##### Elizabeth Stayed 6 nights in Feb 2023 ### 8/10 Good #### BAN HONG May 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very good but transportation in Hakuba is inconvenient have very limited buses. Hotel are far away from Hakuba station ##### BAN HONG Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Luke Dec 26, 2024 Great ##### Luke Stayed 6 nights in Dec 2024 ### 10/10 Excellent #### Patrick Jan 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Close to everything. Staff were very accommodating. ##### Patrick ### 6/10 Okay #### David Feb 19, 2023 Disliked: Staff & service Safe in room was charged 100y every time you used it. Charged 2000y for short lift to the train station when other accommodation we stayed at, it was al part service Even though it was warm & comfortable & close to the ski lifts ##### David Stayed 4 nights in Feb 2023 ### 2/10 Terrible #### Juan Feb 13, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cicely racist Extremely dated and old-fashioned I am quite surprised to see the high points on Hotel.com about this hotel, I rarely leave negative reviews, but my experience at this hotel was deeply disappointing and unacceptable. Despite relying on international tourism, the staff displayed a level of unfriendliness and unprofessionalism that was truly shocking. Check-In Experience: From the moment we arrived, the check-in process was unpleasant. The staff was dismissive and unhelpful. When we called for directions, we were simply told to walk 20 minutes from the bus station in the snow with our luggage. Any request for assistance was met with indifference or outright rudeness. Unacceptable Behavior: When I politely requested a pickup service, the owner herself mockingly repeated my request in Japanese. After living in Japan for 25 years, I have never encountered such disrespectful behavior. Ski Equipment & Services: The advertised ski equipment rental was another letdown. The staff seemed annoyed when we inquired about renting gear, and the quality of the equipment was far below standard. It was clear they had no interest in assisting guests. Storage Issues: There was no proper storage for our belongings. I was told to leave my items in a common area, and unfortunately, my charger was taken from my bag. At that point, I didn’t even bother to complain, knowing it would be a waste of time. Carrying our luggage to the ski slopes was extremely inconvenient, but again, the staff showed no concern. Room Quality: The rooms ![](https://a.travel-assets.com/ugc/hotel-reviews/73B2364CF8AB6941F9490358A6E802805FC1F1A21739438225706.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan Stayed 2 nights in Feb 2025 ### 6/10 Okay #### 憲央 Aug 25, 2025 Liked: Cleanliness ビジネスホテル宿泊的なイメージ、とりあえず無難です。 ##### 憲央 Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Okamoto Jul 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 今回ツインのお部屋でとても広く窓から見える景色は最高でした！ アットホームな感じが自分には合ってたので 白馬方面に行く時はまたお世話になろうと思います。 ![お部屋からの景色](https://a.travel-assets.com/ugc/hotel-reviews/a7ccf1fe-5bad-473b-b6ef-3724d5f46f81-1753664769811.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![お部屋からの景色](https://a.travel-assets.com/ugc/hotel-reviews/0865cc4a-06fe-44bd-b684-8270205bad72-1753664768958.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![駐車場からの景色](https://a.travel-assets.com/ugc/hotel-reviews/fe46fd64-373f-4c4c-882d-c8a60c5a121a-1753664767640.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Okamoto Stayed 1 night in Jul 2025 ### 8/10 Good #### SHUJI Jul 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities 大浴場が良かったです。 ##### SHUJI Stayed 1 night in Jul 2025 ### 10/10 Excellent #### masashi May 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 温泉、食事、清潔な部屋 最高のホスタピリティを提供していただけました。サウナに入らなかったのは少し残念かな。でも全く気にならないほど他のサービスが素晴らしかったので大満足です。来年も利用します ##### masashi Stayed 1 night in May 2025 ### 8/10 Good #### CHUN YING Jan 6, 2025 Liked: Cleanliness, staff & service, room comfort #### 白馬滑雪友善 雖然稍微比較老舊，但是設施維護良好，有完整的滑雪周邊設施包含烘乾設備，鄰近名木山纜車，對於滑雪客非常友善。早餐沒有很花俏奢華，但是營養均衡且沒有過度調味。 ![](https://a.travel-assets.com/ugc/hotel-reviews/B5FC66A79087917C908EBE2BD4E334E58AE6B8F81736177118636.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1F71659C32DEF6FFC873C3DD2B0E60C7C0B6E8731736177119138.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C866B76F088591DAB7B03910D5E7F8BF34DECB7D1736177118629.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### CHUN YING Stayed 5 nights in Dec 2024 ### 8/10 Good #### Yukie Oct 21, 2024 Disliked: Cleanliness, staff & service お風呂と朝のバイキング最高でした。 また利用したいです ##### Yukie Stayed 1 night in Oct 2024 ### 8/10 Good #### Akira Sep 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities 大浴場の八方温泉が気持ち良かったです。 ##### Akira Stayed 1 night in Sep 2024 ### 2/10 Terrible #### Hirotaka Aug 18, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities 施設には何も不満はないのですが、朝食の時に十分に時間内だったにも関わらず時間を急かされ、他の席の方が朝食が終わりコーヒーを飲んで団欒しているのを「早く帰れよ」と言う雰囲気丸出しでスタッフが舌打ちしていたり、バイキングで「納豆がないんです」と言ったらあからさまに嫌な顔をされました。 サービス業には向いてない方がホールにいるようで残念でした。 「仕事」とは何か？と言う事を再認識させて貰えて良かったのかも知れません。 ##### Hirotaka Stayed 1 night in Aug 2024 ## Explore a world of travel with Expedia - 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